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Thank you for your response and the link to the video. I believe you have cleared up what needs to be done to me now. Before I started working with my client, she had configured her website to work according to instructions on the Verotel website. Part of their instructions involve configuring things on their site for handling memberships — which uses a script that manages UNIX protected directories. Having set things up to work through that system bypassed the Flex Pay system, which is clearly needed to properly work with the way the plugins were designed to work.
In any case the video shows the proper way of using the system for memberships. Hopefully if anyone else accidentally tries to do things the way she originally did — and ends up having problems — they can see this post before they spend a lot of time trying to figure out what is wrong.
Thanks again for your assistance!