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hooray! it seems to have worked. thanks a million. there is absolutely no way I would have ever sorted this out without your help
Thanks for looking into this. I spoke to my hosting provider who tells me that I will need to make these changes to the php.ini file myself. I will attempt to do this, but I will need to know EXACTLY what to add as I am not a programmer and I understand just enough php to get by.
Thank you. I really hope we can get this resolved soon.
I will contact them. But this is very strange as they told me that the PHP safe mode was turned off by default.
when I add that line to my php.ini file, I get this error when I try to edit my products from the wordpress dashboard.
Warning: require_once() [function.require-once]: open_basedir restriction in effect. File(/nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-load.php) is not within the allowed path(s): (none) in /nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-admin/admin.php on line 30
Warning: require_once(/nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-load.php) [function.require-once]: failed to open stream: Operation not permitted in /nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-admin/admin.php on line 30
Fatal error: require_once() [function.require]: Failed opening required ‘/nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-load.php’ (include_path=’.:/usr/local/php-5.3.13/share/pear’) in /nfs/c07/h03/mnt/105219/domains/unfetteredmovement.org/html/wp-admin/admin.php on line 30
Ok. I just unclicked the “downloadable” checkbox and the downloads work.
I am redirected to the url and the audio streams, no problem.
This is not what I want, but perhaps this gives more clues about what the problem is?
I just tested all of the alternate download methods and none work.
I did this using the same link – I assume this is a good test, but let me know if I need to purchase an item and receive a fresh new download link each time in order to test it
I’ve also been in touch with my hosting provider who says:
***
With safe mode disabled on the (gs) Grid-Service, the only other reason for this to be occurring would be due to having open_basedir set. It’s not advised to completely disable open_basedir, as it can mean one site that gets compromised will be able to attack other sites on your account. However if this is the only method able to resolve this issue with your ecommerce site, you’ll have to add the following line inside your php.ini file:
open_basedir = “none”
***
This seems like a bad idea to me.
Any other thoughts?
I have the downloadable checkbox checked. Is that what you’re asking?
The truth is I am not sure what method I am using. Where would I find that?
My hosting provider confirmed that the safe mode is turned off by default. So that’s not it.
My downloads are large (45 – 60 minutes) BUT I just did a test with an MP3 that’s only a few minutes long.
Same error message. Here’s the link:
Help!
Ok, thanks fo getting back to me.
So before trying the Amazon S3 integration (makes my head hurt to read about it) should I just try to change PHP safe mode directly with my server?
THANKS! I just starting using the estore and I am thrilled at how easy and user-friendly it is. And it works! Hooray. Great customer service, too Thanks again.
Hi, I need exactly what this person needed:
//
Thanks for the explanation… lets finalize this so I can get to working on it.
So you want two shortcodes:
1) Exactly like the fancy one except it doesn’t have the thumbnail image so the content starts from the very left
//
But when I click on the link listed in this thread, I do not see where to find the short code I need to make this happen. Not sure if I am missing something or if the link has changed. Can you help?
