[oilagogo]

Thanks for your reply.

The thing is, I installed the PDF Stamper in March, I didn’t update it until a week (or so) before the problem occurred.

So, was there a change between March and let’s say October?

I’m actually losing quite a bit of business, so I’d like to find a way to resolve this. Even if the third party site changed something, what would they have had to change?

A file that is unstamped uploads fine, the same file that IS stamped no longer uploads.

I kindly request more assistance with this.

[oilagogo]

Thank you for your response.

We have been using stamped files (without changing anything settings) successfully since March. This error just began last week, on files that were previously successful as well as brand new files.

I checked and we are *not* using the encryption feature of this plugin.

We *are* allowing customers to print the stamped pdf

Is it a possible change during a new release? When did the newest release come out? Are we able to revert to the previous release?

What else can I check?

[oilagogo]

Thank you for looking into this with me

Yes, I have experienced the error myself.

The file size is 391KB before and after stamping

The error message when I try to upload the stamped version is:

File Transfer Error

I am able to upload the unstamped version without issue.

I’m happy to send the file I am testing with (but it happens on multiple files, same scenario)

Thanks again for any assistance!

Beth

[Author]

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