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I followed your advice and enabled the debug option in estore and affiliate plugin.
The transaction went through okay and appears in the WP_Affiliate Sales/Comm Data section, but the commission was not awarded properly.
Please advise what I need to do to fix the problem. Info below. I replaced some of the debug info for privacy and to match the description of the transaction below.
Thanks!
David
BELOW IS A DESCRIPTION OF THE INDIVIDUALS INVOLVED IN THE TRANSACTION
MEMBER 1 = The Buyer.
AFFILIATE 1 = The person who referred Member 1 and should have received the commission. Referral Click Throughs are showing for Affiliate 1 but no Sales.
AFFILIATE 1’s ID is in the “Referrer” field of Member 1’s WP_Member Profile.
MEMBER 1, AFFILIATE 2A & AFFILIATE 2B are the same person with the same email address.
AFFILIATE 2A = Member 1’s first Affiliate Account that was deleted because she wanted to use a different Affiliate ID than the one she originally registered with and the Affiliate ID field could not be changed.
AFFILIATE 2B = Member 1’s second Affiliate Account that is her current Affiliate Account.
In the Sales/Comm Data section the commission shows up as a commission for AFFILIATE 2A the Affiliate Account that was deleted before the purchase was made by Member 1. So the commission was incorrectly paid to Affiliate 2A/Member 1 “The Buyer.”
The commission should have been paid to Affiliate 1 instead of Member 1’s Affiliate 2A Account which was deleted, but is still somehow in the database.
BELOW IS THE DEBUG INFO
[debug deleted after checking it]
Hello Admin,
I have a similar situation to this original post “Affiliate Referrals Not Showing Up As Commission.”
In my situation there were 2 purchases made by the same member who was referred by one of our affiliates and both sales and the commissions for those sales are not showing up in the WP_Affiliate Sales/Comm Data section of the Admin.
When the member who made the purchases signed up as a FREE MEMBER they used the referral link of the affiliate who referred them and the referring Affiliate’s ID was automatically placed in “Referrer” field of the member who made the purchases.
I am using WP_Affiliate with WP_eStore Buy Now & Subscribe Buttons and PayPal.
The 1st purchase was a one time purchase and the 2nd purchase was a subscription purchase. Everything went through correctly on PayPal and notifications were sent and received from PayPal, WP_eStore and WP_Affiliate for both purchases.
After the first purchase was made, and the sale and commission did not show up in the Sales/Comm Data, I did a test purchase with another member and everything worked perfectly.
I did notice that you posted the following response to this original post:
“Double check the affiliate ID and make sure there is no invisible character or space in the affiliate ID.”
The Affiliate ID of the person who referred the member who made the purchases has an Affiliate ID that has an “underscore” in it. This is the only Affiliate we have who has an underscore in their Affiliate ID. but the sign-up instructions say an underscore is allowed.
Example: Wxxxxxx_Wxxx
Please advise on what I should do to try and solve the issue.
Thanks!
David
Hi Admin… Checking back in about fixing the problem with the profile extended add on? I sent you the FTP access you requested.
Thanks,
David
Ok Admin I did the following:
1. Upgraded the PHP from 7.0 to 7.1.
2. Deactivated the eMember Profile Extended add-on plugin.
3. Deleted the eMember Profile Extended add-on plugin.
4. Reinstalled the eMember Profile Extended add-on plugin.
5 Generated shortcode for the User Details and pasted it in the USER DETAILS PAGE I created.
6. Generated shortcode for the Summary List and pasted it in the Member Summary page I created.
7. Clicked on the DETAILS link for a member in the Member Summary List.
The Parse error message is gone, but the USER DETAILS page is not displaying the User Details.
What do I need to do now?
Thanks!
Ok WZP I did the following:
1. Deactivated the eMember Profile Extended add-on plugin.
2. Deleted the eMember Profile Extended add-on plugin.
3. Downloaded the eMember Profile Extended add-on plugin again from
https://support.tipsandtricks-hq.com/forums/download-addons.php
4. Reinstalled the eMember Profile Extended add-on plugin.
5 Generated shortcode for the User Details and pasted it in the USER DETAILS PAGE I created.
6. Generated shortcode for the Summary List and pasted it in the Member Summary page I created.
7. Clicked on the DETAILS link for a member in the Member Summary List.
Still got the same result.
Parse error: syntax error, unexpected ‘A’ (T_STRING), expecting ‘)’ in /home/mysupp8/public_html/wp-content/plugins/emember-profile-extended/class.emember-profilex.php(140) : eval()’d code on line 1
What do I need to do now?
Thanks!
Do I need to deactivate the plugin when making the edit described below or can I make the edit while the plugin is active?
Open the “wp_aff_advanced_configs.php” file and look for the following line of code:
define(‘WP_AFFILIATE_NO_COMMISSION_FOR_SELF_PURCHASE’, ‘0’);
Once you find it change it to the following:
define(‘WP_AFFILIATE_NO_COMMISSION_FOR_SELF_PURCHASE’, ‘1’);
