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Hello,
I just had a referral sale from an affiliate on March 31st, however, the plugin didn’t register any commission to that affiliate or count it as a sale.
I know this was a good referral because the affiliate ID was on the Paypal receipt and I also checked the affiliate referral link and it was good. For some reason, the Affiliate plugin is registering lots of click-throughs but no sales/commission data.
I tried the following to solve the issue:
*I did a test payment with my own Paypal account and it worked. The plugin successfully tracked it as a click-through, a sale, and awarded me commission. This is strange, because if it worked for me, I think it should work for everyone else.
*I tried the eStore_post_payment_debug.log option, but when I go to the log file…it is blank.
*I noticed for a sale I just had today that the ipn_handle_debug.log file showed “SUCCESS :No Referrer Found. This is not an affiliate sale” So, it looks as though it is checking for an affiliate referral. I don’t know how to go back and check the log file for the referral sale I had on March 31st though.
Thank you for your attention to this and for your amazing plugin!
Update: I tried purchasing a download from the affiliate teachitwithclass and everything went through and the commission was counted. I also tried another purchase using the affiliate ID flashcards and everything worked as well and the commission was counted.
So, the issue that remains is that the Paypal receipt on March 31st showed that teachitwithclass ID was the referrer however, they did not receive commission credit for that referral.
Any ideas, please let me know…thank you!
Double check the affiliate ID and make sure there is no invisible character or space in the affiliate ID. People make mistakes when making the affiliate link which will make it to where the plugin won’t be able to find that ID in the database and will ignore it. Did you have debug enabled on that day when the purchase happened?
[SOLVED]
I tried another test transaction using a coupon code. And…there you have it. I didn’t work. The debug file showed the following:
[04/03/2012 2:19 PM] – SUCCESS :Do Not Award Commission if Coupon Used feature is enabled. Commission will not be awarded for this transaction since a coupon code has been used. Coupon: havefun20
In the WP Estore Settings, I noticed that the “Do Not Award Commission if Coupon Used” was checked. I forgot that I enabled this feature.
[SOLVED]
Hello Admin,
I have a similar situation to this original post “Affiliate Referrals Not Showing Up As Commission.”
In my situation there were 2 purchases made by the same member who was referred by one of our affiliates and both sales and the commissions for those sales are not showing up in the WP_Affiliate Sales/Comm Data section of the Admin.
When the member who made the purchases signed up as a FREE MEMBER they used the referral link of the affiliate who referred them and the referring Affiliate’s ID was automatically placed in “Referrer” field of the member who made the purchases.
I am using WP_Affiliate with WP_eStore Buy Now & Subscribe Buttons and PayPal.
The 1st purchase was a one time purchase and the 2nd purchase was a subscription purchase. Everything went through correctly on PayPal and notifications were sent and received from PayPal, WP_eStore and WP_Affiliate for both purchases.
After the first purchase was made, and the sale and commission did not show up in the Sales/Comm Data, I did a test purchase with another member and everything worked perfectly.
I did notice that you posted the following response to this original post:
“Double check the affiliate ID and make sure there is no invisible character or space in the affiliate ID.”
The Affiliate ID of the person who referred the member who made the purchases has an Affiliate ID that has an “underscore” in it. This is the only Affiliate we have who has an underscore in their Affiliate ID. but the sign-up instructions say an underscore is allowed.
Example: Wxxxxxx_Wxxx
Please advise on what I should do to try and solve the issue.
Thanks!
David
Enable the debug option in estore and affiliate plugin. Do a transaciton and it will reveal what exactly is going on. If a commission is not being awarded, it will reveal why.
I followed your advice and enabled the debug option in estore and affiliate plugin.
The transaction went through okay and appears in the WP_Affiliate Sales/Comm Data section, but the commission was not awarded properly.
Please advise what I need to do to fix the problem. Info below. I replaced some of the debug info for privacy and to match the description of the transaction below.
Thanks!
David
BELOW IS A DESCRIPTION OF THE INDIVIDUALS INVOLVED IN THE TRANSACTION
MEMBER 1 = The Buyer.
AFFILIATE 1 = The person who referred Member 1 and should have received the commission. Referral Click Throughs are showing for Affiliate 1 but no Sales.
AFFILIATE 1’s ID is in the “Referrer” field of Member 1’s WP_Member Profile.
MEMBER 1, AFFILIATE 2A & AFFILIATE 2B are the same person with the same email address.
AFFILIATE 2A = Member 1’s first Affiliate Account that was deleted because she wanted to use a different Affiliate ID than the one she originally registered with and the Affiliate ID field could not be changed.
AFFILIATE 2B = Member 1’s second Affiliate Account that is her current Affiliate Account.
In the Sales/Comm Data section the commission shows up as a commission for AFFILIATE 2A the Affiliate Account that was deleted before the purchase was made by Member 1. So the commission was incorrectly paid to Affiliate 2A/Member 1 “The Buyer.”
The commission should have been paid to Affiliate 1 instead of Member 1’s Affiliate 2A Account which was deleted, but is still somehow in the database.
BELOW IS THE DEBUG INFO
[debug deleted after checking it]
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