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It’s possible that the ‘Strict PP Email Address Checking’ may have been the culprit. I don’t know if I had it unchecked the first time or not. The test transaction worked, so we’ll leave it live and see what happens. Thanks everybody for your help!
I am not using the PDT on my own account; I did add it from the partnership account when I tried to switch over, but since the transaction failed as outlined in my original post, I’m assuming it didn’t work. When I put the PP address back to my original one, I also removed the PDT from the eStore settings, so everything was back as it originally was.
I have upgraded to the current version, and have blocked the IP in the .htaccess file.
I have the same problem, and the losses are now up to $250. I’m using v4 – does it have the IP capture option, or do I need to upgrade?
Also, what about an option to ban a customer by IP or email, so they can’t come back again?