Invalid Seller Paypal Email Address after changing PayPal info

[mcarp555]

I’ve used eStore linked to my PP address for about two or three years with no problems. Recently I’ve gone into partnership with a friend and we’re pooling our resources. He set up a PP business account for our new joint company (his site sells 1-yr license subscriptions for a software script he developed; my site sells templates).

He set up the joint PP account so that customers can buy and renew their licenses from his site and the proceeds go into the joint account. I switched the PP email address in my eStore module to the new account. When someone tried to purchase a template from my site, I got a ‘Payment Verification Error!’ email that said the problem was an ‘Invalid Seller Paypal Email Address’. However, the buyer was able to complete the transaction and the amount showed up in our PP account. But eStore did not send out an email to either me or the customer with the download links for the template ordered. Nor did it record the customer information. I suspect that PP is not sending confirmation back to my eStore module confirming the sale, so nothing happens. When I refunded the customer’s money and switched the PP address in eStore back to my old PP account, the customer was able to repurchase the template with no problems (he and I both got email notification with the download links).

I’ve read in the eStore docs that if you have a return (‘thank you’) page URL specified, it will override one that may be set in PP (such as the one for my partner’s website). How can I get eStore to work with the new PP address like it’s supposed to? Am I missing a step somewhere?

I am using the latest versions of WP and eStore.

[wzp]

Because you are essentially switching over to another PayPal account, and not just changing your email address; did you also update the PDT Identity Token information?

[mcarp555]

I am not using the PDT on my own account; I did add it from the partnership account when I tried to switch over, but since the transaction failed as outlined in my original post, I’m assuming it didn’t work. When I put the PP address back to my original one, I also removed the PDT from the eStore settings, so everything was back as it originally was.

[admin]

okay, enable the debug option and do a test transaction then we will know what is going on. The following post will explain more on the debug option:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[admin]

Also, if you have the “Use Strict PayPal Email Address Checking” option checked in eStore then changing the email address will cause an issue (since the existing/old subscription payments will have the old value and get caught up in this filter).

[mcarp555]

It’s possible that the ‘Strict PP Email Address Checking’ may have been the culprit. I don’t know if I had it unchecked the first time or not. The test transaction worked, so we’ll leave it live and see what happens. Thanks everybody for your help!

[Author]

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