[lkinca]

Yes, sorry, it is a PayPal subscription/eStore/eMember set up.

[lkinca]

Got it…we will force log in before PayPal sign up then. Thank you.

[lkinca]

Got it…we will force log in before PayPal sign up then. Thank you.

[lkinca]

Ok, so we just need to handle it manually or set the script up to talk to eStore/eMember, correct?

[lkinca]

No, I was not using eMember to begin with. I’ve started using emember after 1 year of running business. So eMember and eStore are set up and properly handling cancellations.

But I am trying to set my OLD members up so if they cancel through PayPal, it will remove them from the eMember category. Obviously I had to manually set up customer records for my old users, which I have done. In other testing I learned through your debug logs that eStore uses the Subscriber ID (in my case it is in the format I-############) to find a subscription and cancel it. But I don’t see anywhere in the customer record to add that subscriber ID.

Is there a way to get PayPal to handle cancellations of eMember members or does that rely on information that you send at the time of subscription cancellation?

Thanks

[lkinca]

There is one issue though…the emember user ID is not being added to the customer record after signup. I currently do not require users to be logged in to subscribe…is it a requirement that they are logged in in order for the emember ID to be properly added to the customer record?

In my test, as noted, log in was not required, but I did confirm the account. Both a customer record and eMember record adding the user to the proper membership level was created.

[lkinca]

Check that, the customer record did show up…it looks like it was the plugin reactivation that fixed it.

Thanks for your help troubleshooting this.

[lkinca]

Ok, I didn’t realize the addition of some new plugins pushed the wp estore plugin to page 2. I have located them and deactivated/reactivated the plugins…still not getting a customer record though.

Anything else that might be preventing the records from being created?

[lkinca]

I would not say that I forgot, but I did not do a deactivation/reactivation. How do I do that if the plugins are not showing in my plugin menu?

[lkinca]

Ok, I had write permission issue on debug files.

eStore Post Payment Debug log content:

[05/01/2011 7:21 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/01/2011 7:21 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/01/2011 7:21 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

Is this supposed to show something about adding a customer record? Maybe I am missing a setting?

Subscription Handle Debug Log Content modified for privacy:

[05/01/2011 7:12 PM] – SUCCESS :eMember ID is empty. Checking the database for existing record of this email address..

[05/01/2011 7:12 PM] – SUCCESS :Did not find record in the members table. A new member account will be created for: xxx

[05/01/2011 7:12 PM] – SUCCESS :Creating new member account

[05/01/2011 7:12 PM] – SUCCESS :Member signup URL : http://mysite.com/member-registration?member_id=326&code=5d531018df574653c578f94eff33870c

[05/01/2011 7:12 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: xxx

[05/01/2011 7:21 PM] – SUCCESS :eMember ID is empty. Checking the database for existing record of this email address..

[05/01/2011 7:21 PM] – SUCCESS :Did not find record in the members table. A new member account will be created for: xxx

[05/01/2011 7:21 PM] – SUCCESS :Creating new member account

[05/01/2011 7:21 PM] – SUCCESS :Member signup URL :http://mysite.com/member-registration?member_id=327&code=e7d7c1df79a68850840895920aba4ad9

[05/01/2011 7:21 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: xxx

IPN Handle Debug Log Content modified for privacy:

[05/01/2011 7:21 PM] – SUCCESS :Paypal Class Initiated by <ip>

[05/01/2011 7:21 PM] – SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Partially+Eligible+-+INR+Only&address_status=unconfirmed&payer_id=VBD52B4JQYBTJ&address_street=<address>payment_date=12%3A21%3A22+May+01%2C+2011+PDT&payment_status=Completed&charset=windows-1252&address_zip=11231&first_name=<name>&mc_fee=0.01&address_country_code=US&address_name=<name>&notify_version=3.1&subscr_id=I-147T682YX6U2&custom=ip%3D24.5.173.19%26subsc_ref%3D4&payer_status=verified&business=<my email>&address_country=United+States&address_city=Brooklyn&verify_sign=Anx5yx2COnUHzXIYqIH0SF91fHIDA00ZXD1yyMKzAIpQbBwQIGE9G8j6&payer_email=<email>&txn_id=6YA50603YM560784A&payment_type=instant&last_name=<last name>&address_state=NY&receiver_email=<my email>&payment_fee=0.01&receiver_id=SYZHA4B33932A&txn_type=subscr_payment&item_name=<item name>&mc_currency=USD&item_number=1&residence_country=US&transaction_subject=&payment_gross=0.01&ipn_track_id=anu2jQToSW1O821jna9NlA&

[05/01/2011 7:21 PM] – SUCCESS :Paypal Class Initiated by <ip>

[05/01/2011 7:21 PM] – SUCCESS :Post string : amount1=0.01&amount3=29.99&address_status=unconfirmed&subscr_date=12%3A21%3A19+May+01%2C+2011+PDT&payer_id=VBD52B4JQYBTJ&address_street=<address>&mc_amount1=0.01&mc_amount3=29.99&charset=windows-1252&address_zip=11231&first_name=<name>&reattempt=1&address_country_code=US&address_name=<name>&notify_version=3.1&subscr_id=I-147T682YX6U2&custom=ip%3D24.5.173.19%26subsc_ref%3D4&payer_status=verified&business=<my email>&address_country=United+States&address_city=Brooklyn&verify_sign=ABoNyhNd-GmnO2QPlURrAXuxbVAuAa9h6n3Jp7HXC8uq2XpUo25epmhN&payer_email=<email>&last_name=<last name>&address_state=NY&receiver_email=<my email>&recurring=1&txn_type=subscr_signup&item_name=<item name>&mc_currency=USD&item_number=1&residence_country=US&period1=14+D&period3=1+M&ipn_track_id=anu2jQToSW1O821jna9NlA&

[05/01/2011 7:21 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[05/01/2011 7:21 PM] – SUCCESS :IPN successfully verified.

[05/01/2011 7:21 PM] – SUCCESS :Creating product Information to send.

[05/01/2011 7:21 PM] – SUCCESS :Subscription signup IPN received… nothing to do here(handled by the subscription IPN handler). Check the “subscription_handle_debug.log” file more details.

[05/01/2011 7:21 PM] – SUCCESS :eMember integration is being used… creating member account… see the “subscription_handle_debug.log” file for details

[05/01/2011 7:21 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[05/01/2011 7:21 PM] – SUCCESS :IPN successfully verified.

[05/01/2011 7:21 PM] – SUCCESS :Creating product Information to send.

[05/01/2011 7:21 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe

[05/01/2011 7:21 PM] – SUCCESS :Item Number: 1

[05/01/2011 7:21 PM] – SUCCESS :Item Name: <item name>

[05/01/2011 7:21 PM] – SUCCESS :Item Quantity: 1

[05/01/2011 7:21 PM] – SUCCESS :Item Price: 0.01

[05/01/2011 7:21 PM] – SUCCESS :Item Shipping:

[05/01/2011 7:21 PM] – SUCCESS :Item Currency: USD

[05/01/2011 7:21 PM] – SUCCESS :Download Link :

Single User License – This product does not have any downloadable content

[05/01/2011 7:21 PM] – SUCCESS :Paypal class finished.

---

[05/01/2011 7:21 PM] – SUCCESS :Product Email successfully sent to <email>

[05/01/2011 7:21 PM] – SUCCESS :Notify Email successfully sent to <my email>.

[05/01/2011 7:21 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[05/01/2011 7:21 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[05/01/2011 7:21 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[05/01/2011 7:21 PM] – SUCCESS :No Referrer Found. This is not an affiliate sale

[05/01/2011 7:21 PM] – SUCCESS :Paypal class finished.

Here it says products and customers tables were updated, but they were not…at least they are not showing when I navigate to my manage customers list.

[lkinca]

Also in WP eStore stats, the number of sales increases every time I complete a transaction for the product.

[lkinca]

I should add…

[lkinca]

Thanks for the response.

Unfortunately I don’t think it is going to be that easy though. I had my PayPal account set create user names and passwords for my users and they were using that to log in to software. (This is only available if auto-return and PDT are disabled for your Paypal account).

The reason we got eMember/eStore is so we could have users subscribe to a membership level and let eMember/eStore mange the subscriptions. We had switch to the auto-return option and now our software checks the eMember database during activation checks. It seems to be working great…but not sure how to handle cancellations for existing users…any hints on what data is used in the conversation between PayPal and eMember to handle these deactivations? Is there something I should be checking eMember profiles for to ensure PayPal can talk to it?

[lkinca]

I agree. One of the advantages of eMember/eStore over other solutions like WLM is that you can actually modify the code to get it to do what you need for special cases. But by not being able to update the plugin it just takes a LOT of time or we can’t upgrade. If you can document the files that are touched, at least, it would be a huge help.

[lkinca]

I have also checked the box for ‘Automatically Update Customer & Products Database’ in the Manual checkout settings in eStore.

[Author]

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