[Isabel]

Thanks for the quick reply.

Our server is Amazon S3. When we get this problem we send them a direct link to the URL of the file on the S3 server which always works. (By the way, what the customers say is that they try several times but it always stalls at some point. This example said 39%.)

We have speculated that maybe something in the encryption causes the problem just because it doesn’t happen with the direct URL link, but we’re just guessing.

[Author]

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