[Isabel]

Many thanks. We missed that link but it does seem to have worked. I appreciate your help.

[Isabel]

An update. We have noticed that the links that don´t work have a strange character inserted in the product name – this character is not in the product name on the wp estore product. (Remember this is on products that have worked fine in the past).

Here´s a disguised example from a customer who bought 2 products at the same time – particularly interesting because the customer bought 2 products and one had the character added and one didn’t:

> Eric Jones – Product 1 –

>

> James Smith � Product 2 –

[Isabel]

Hi, Starting last night (after we upgraded to the latest version of WordPress), some (but not all) of our customers have been receiving this message when they click the encrypted link from the email:

The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

Please tell the site administrator the problem was due to the following reason:

The download link (see browser address bar) couldn’t be found in the wp_eStore database.

After looking through this thread we have tried reinstalling WP estore but that didn´t work. We tested links generated from the admin function and they work fine.

These are products that have worked in the past and they don´t include any non English language characters.

Any help would be appreciated.

[Author]

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