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I am using shared hosting on GoDaddy. However, the link you gave doesn’t say that GoDaddy will install it for you – it tells you how to install it yourself. That page’s exact wording is, “If you’d like to use it, you can install it on your shared hosting account.”
Which is consistent with what I was told – the GoDaddy rep wasn’t telling me that there was no way to get ionCube for my website; he was saying he wasn’t going to be the one to put it there.
Just as an update, the promised guide of how to install it was never emailed to me by GoDaddy, but my brother came to the rescue and made it happen. I have no clue what he did – he lives in a different time zone than me – but he worked his magic and it’s now up and running.
ETA: This is the post I am referring to:
Hi, most decent hosting providers will have Ioncube loader installed on the server. If not you can request them and they will install it for you. This is not something you as the user can do on your server since you don’t have root permission.
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I am simply clarifying that this statement is categorically not true for GD. Now, not everyone uses GD (obviously) but since GD was also mentioned on this thread as being a hosting company that did this, I just want to tell anyone else who finds this thread via searching like I did, not to waste their time by calling GD. They won’t help you.
Just FYI, GoDaddy most definitely does not offer help on installing this. I use GoDaddy as my hosting company; I just called them because I got the same error message as the OP, and the guy said that this was a “pretty technical problem” and that if I didn’t know how to do it, that my developer should do it for me. Considering I am the developer, that wasn’t a particularly helpful response.
He offered to send a guide on how to do it but said that I would need someone with a lot of expertise to make this happen. I have a brother who works for Apple and is incredibly computer savvy (obviously) but I have no idea if he’ll want to spend his weekend helping me with this, lol.
I’m pretty overwhelmed at this point. When I tried to install the various plugins that I bought from T&T yesterday, I got a whole slew of error messages. Half the plugins are not working out of the box. I may end up just needing to return them. I had no idea that I’d have to have this level of technological know-how to use these plugins.
I’m going to give it a go, but…
So no, GoDaddy will not just install this for you. The GD customer rep did everything but laugh when I suggested it.
