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Hi
I got the message below when trying to install PDF Brander on two diffrerent hosting servers. I am VERY keen to persist with the product.
Is there a web hosting service that provides the ionCube PHP Loader “native” – i.e. so I do not have to get into technical details that I know nothing about. Or just a hosting service that PDF Brander clients are happy with?
Hoping for a VERY quick answer to resolve this.
Site error: the file /home/remarkable/domains/remarkable.co.nz/public_html/wordpress/wp-content/plugins/wp-pdf-stamper/wp_pdf_stamp1.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.
Hi, most decent hosting providers will have Ioncube loader installed on the server. If not you can request them and they will install it for you. This is not something you as the user can do on your server since you don’t have root permission.
There is a minimum rquirement checker plugin for the WP PDF Stamper. You can find a link to the checker plugin on the sales page:
http://www.tipsandtricks-hq.com/wp-pdf-stamper-plugin-2332
Simply upload the plugin and check to make sure Ioncube is working fine on your server before doing anything with the actual PDF Stamper plugin.
This page also has a list of hosts that I recommend (this however DOES NOT mean that the PDF Stamper only works with those listed hosts):
I read that ioncube_loader cannot be installed on a windows server. Is this true? If my site is on a windows server (godaddy) how do I use the PDF stamper?
The IonCube loader *does* run under Windows…
http://www.ioncube.com/loaders.php
GoDaddy will provide assistance if requested, via their toll (non 800) help line.
I’ve been running PDF Stamper for months now just fine. Switched from GoDaddy to Bluehost – still fine. Then, for some unexplained reason, all of a sudden I’m getting this message:
Site error: the file /home4/daisypee/public_html/wp-content/plugins/wp-pdf-stamper/wp_pdf_stamp1.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.
I *do* have ioncube installed, although in the php.ini file at the bottom I see:
zend_extension=/usr/lib64/php/modules/ioncube_loader_lin.so
zend_extension=/usr/lib64/php/modules/ZendOptimizer.so
And I don’t see any directory ‘lib64’, so I assume it’s hidden or something?
I also ran the loader-wizard.php file in my ioncube directory, and get the following errors:
The following problems have been found with the ionCube Loader installation:
The ionCube Loader must be the first Zend extension listed in the configuration file, /etc/php.ini.
The necessary zend_extension line could not be found in the configuration.
I’m not sure why the sudden error, but now I can’t even log in to my WP site!!
Please help asap
Thanks,
Daisy
UPDATE – I re-re-installed ioncube and now it seems to be working. Weird.
Your Ioncube loader install must have gotten corrupted somehow (hosting providers sometimes run background jobs and upgrade stuff on the server without telling the customer which may have caused it).
Glad to hear that you re-installed it and its working fine.
Daisy: the same thing happened to me. My site went down and I was freaking out.
It was actually Bluehost’s fault. They ran a security update yesterday that broke a bunch of sites.
I called them and my site was back up in thirty seconds.
on bluehost.com php.ini file must be in the wp-admin folder, otherwise plugin does not get installed
Just FYI, GoDaddy most definitely does not offer help on installing this. I use GoDaddy as my hosting company; I just called them because I got the same error message as the OP, and the guy said that this was a “pretty technical problem” and that if I didn’t know how to do it, that my developer should do it for me. Considering I am the developer, that wasn’t a particularly helpful response.
He offered to send a guide on how to do it but said that I would need someone with a lot of expertise to make this happen. I have a brother who works for Apple and is incredibly computer savvy (obviously) but I have no idea if he’ll want to spend his weekend helping me with this, lol.
I’m pretty overwhelmed at this point. When I tried to install the various plugins that I bought from T&T yesterday, I got a whole slew of error messages. Half the plugins are not working out of the box. I may end up just needing to return them. I had no idea that I’d have to have this level of technological know-how to use these plugins.
I’m going to give it a go, but…
So no, GoDaddy will not just install this for you. The GD customer rep did everything but laugh when I suggested it.
You did not specify which GoDaddy hosting product you are using. But I’m “shocked” the GoDaddy support rep did not know about their own IonCube installation guides:
https://www.godaddy.com/help/installing-ioncube-on-your-linux-hosting-account-5608
I am using shared hosting on GoDaddy. However, the link you gave doesn’t say that GoDaddy will install it for you – it tells you how to install it yourself. That page’s exact wording is, “If you’d like to use it, you can install it on your shared hosting account.”
Which is consistent with what I was told – the GoDaddy rep wasn’t telling me that there was no way to get ionCube for my website; he was saying he wasn’t going to be the one to put it there.
Just as an update, the promised guide of how to install it was never emailed to me by GoDaddy, but my brother came to the rescue and made it happen. I have no clue what he did – he lives in a different time zone than me – but he worked his magic and it’s now up and running.
ETA: This is the post I am referring to:
Hi, most decent hosting providers will have Ioncube loader installed on the server. If not you can request them and they will install it for you. This is not something you as the user can do on your server since you don’t have root permission.
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I am simply clarifying that this statement is categorically not true for GD. Now, not everyone uses GD (obviously) but since GD was also mentioned on this thread as being a hosting company that did this, I just want to tell anyone else who finds this thread via searching like I did, not to waste their time by calling GD. They won’t help you.
Thank you for sharing your finding.
I don’t know if Godaddy has changed it and stopped doing this for shared hosting now. In the past they definitely used to do it.
Now we know that they don’t do it anymore for at least their shared hosting plan.
I personally don’t like Godaddy’s hosting. They give out poorly configured server for their shared hosting plans a lot. Getting good support from them (for the shared hosting plan) is also painful.
I officially tell people to not buy Godaddy’s hosting:
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