Forum Replies Created
-
Posts
-
We got this working. Just to have as an additional reference in case anyone else has this problem, here is what we did.
Along with the information on this great post https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email we did a couple more things after that didn’t work entirely.
The hosts-both GoDaddy and Host Gator-were treating the messages as spam and giving 200 or 250 codes in the logs stating the servers were considering this bulk or unsolicited email, however they were being sent out from the site and the PayPal notifications came in fine.
We set up DKIM and SPF records for the email with the domain, which we should have done anyway, used the SMTP plugin recommended in the forum ( http://wordpress.org/extend/plugins/wp-mail-smtp/ ) and the emails started coming. We set a $1.00 piece and used real processing not sandbox becasue we’ve had surprises before-I always do that on the last couple of tests-2-3 bucks for peace of mind.
Thanks again for the great support and that goes to fellow users who took the time to document too.
Dan
Hi,
Excuse the delay I just wanted to make sure to thank you for the great support. Still working on this-moved the site and email to a new host just to check every avenue and have access to more controls. We’ll see. We never had any issues with estore we didn’t cause so I’m sure we’ll find an answer-may like to keep this open another day or two in case we do.
OK, I tried two different SMTP plugins. We even moved the site from GoDaddy because we’ve seen hosting be the cause. The site is at Host Gator now.
Using WP-Mail in the php mode allowed the test emails to come through fine. The IPN log is as before, showing the message sent.
Any other ideas? Does the seller need any IPN settings in her Paypal account set-on? Advanced?
The store page is here [http://www.eatsanely.com/order-the-eat-sanely-weight-loss-workbook]
Since the IPN debug was good-same as before, I am pasting the SMTP debug output from WP-Mail, in case you can take time to look-kind of desperate.
Grateful for any help or resources.
[admin deleted debug]
