eStore – not receiving customer email after purchase

[greenglow]

WP eStore v 6.0.1

WordPress 3.5.1.

[http://www.eatsanely.com] hosted at GoDaddy-Linux WP hosting-shared.

This is the product page:

[http://www.eatsanely.com/order-the-eat-sanely-weight-loss-workbook]

It failed to deliver the email with any of the PDF downloads halfway down the page for example-

SPECIAL EDITIONS–WORKBOOK ADD-ONS FOR SPECIAL NEEDS –

“Super” Obesity: Regaining Control

Immediate Download in PDF – $2.95

I’ve read through all the related posts and solutions. I ran live tests instead of sandbox.

The customer email with the download links do not come, only the PayPal email.

I tried the php and WP mail with and without the mail from name plugin.

I have used your store and other products for years-i am out of ideas. This install was working earlier-a couple of months ago, approximately.

Thank you,

Dan

The debug log looks good-below is the IPN log

[02/10/2013 3:37 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[02/10/2013 3:37 AM] – SUCCESS :Post string :[redacted]

[02/10/2013 3:37 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[02/10/2013 3:37 AM] – SUCCESS :IPN successfully verified.

[02/10/2013 3:37 AM] – SUCCESS :Creating product Information to send.

[02/10/2013 3:37 AM] – SUCCESS :Transaction Type: Shopping Cart

[02/10/2013 3:37 AM] – SUCCESS :Number of Cart Items: 1

[02/10/2013 3:37 AM] – SUCCESS :Item Number: 7

[02/10/2013 3:37 AM] – SUCCESS :Item Name: “Super” Obesity: Regaining Control

[02/10/2013 3:37 AM] – SUCCESS :Item Quantity: 1

[02/10/2013 3:37 AM] – SUCCESS :Item Price: 2.95

[02/10/2013 3:37 AM] – SUCCESS :Item Shipping: 0.00

[02/10/2013 3:37 AM] – SUCCESS :Item Currency: USD

[02/10/2013 3:37 AM] – SUCCESS :Download Link :[redacted]

[02/10/2013 3:37 AM] – SUCCESS :Product Email successfully sent to xxxx@charter.net.

[02/10/2013 3:37 AM] – SUCCESS :Notify Email successfully sent to yyyy@eatsanely.com.

[02/10/2013 3:37 AM] – SUCCESS :Notify Email successfully sent to zzzz@thegreeninternetgroup.com.

[02/10/2013 3:37 AM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[02/10/2013 3:37 AM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[02/10/2013 3:37 AM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[02/10/2013 3:37 AM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[02/10/2013 3:37 AM] – SUCCESS :Paypal class finished.

[Peter]

Thank you for sharing the debug. The plugin is definitely sending the email. See the following lines of debug:

[02/10/2013 3:37 AM] - SUCCESS :Product Email successfully sent to XXX

[02/10/2013 3:37 AM] - SUCCESS :Notify Email successfully sent to YYY

[02/10/2013 3:37 AM] - SUCCESS :Notify Email successfully sent to ZZZ

The email is getting lost between your server and the inbox of the user. This post will help you find where it is getting lost or blocked:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Also, you appear to have a slightly old version of WP eStore. I would recommend you to load a fresh copy of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[greenglow]

OK, I tried two different SMTP plugins. We even moved the site from GoDaddy because we’ve seen hosting be the cause. The site is at Host Gator now.

Using WP-Mail in the php mode allowed the test emails to come through fine. The IPN log is as before, showing the message sent.

Any other ideas? Does the seller need any IPN settings in her Paypal account set-on? Advanced?

The store page is here [http://www.eatsanely.com/order-the-eat-sanely-weight-loss-workbook]

Since the IPN debug was good-same as before, I am pasting the SMTP debug output from WP-Mail, in case you can take time to look-kind of desperate.

Grateful for any help or resources.

[admin deleted debug]

[admin]

Hi, The debug from the SMTP mail plugin won’t help so I deleted that. All your IPN setup is correct (We have confirmed that the IPN part is working fine so the issue is not there)

The following means you still have issues with your WordPress mail system. No emails from plugins will work if your core WordPress mail function is not working. So you still have a bit of issue that needs to be fixed:

Using WP-Mail in the php mode allowed the test emails to come through fine

We don’t really have any way to fix the standard email functionality of your WordPress install unfortunately.

Pay attention to your “From Email Address” value. Try different from email address value when sending the test email.

Also if you have any other “Email related WP plugins”, you may want to turn them off while you are troubleshooting.

[greenglow]

Hi,

Excuse the delay I just wanted to make sure to thank you for the great support. Still working on this-moved the site and email to a new host just to check every avenue and have access to more controls. We’ll see. We never had any issues with estore we didn’t cause so I’m sure we’ll find an answer-may like to keep this open another day or two in case we do.

[greenglow]

We got this working. Just to have as an additional reference in case anyone else has this problem, here is what we did.

Along with the information on this great post https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email we did a couple more things after that didn’t work entirely.

The hosts-both GoDaddy and Host Gator-were treating the messages as spam and giving 200 or 250 codes in the logs stating the servers were considering this bulk or unsolicited email, however they were being sent out from the site and the PayPal notifications came in fine.

We set up DKIM and SPF records for the email with the domain, which we should have done anyway, used the SMTP plugin recommended in the forum ( http://wordpress.org/extend/plugins/wp-mail-smtp/ ) and the emails started coming. We set a $1.00 piece and used real processing not sandbox becasue we’ve had surprises before-I always do that on the last couple of tests-2-3 bucks for peace of mind.

Thanks again for the great support and that goes to fellow users who took the time to document too.

Dan

[Author]

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