[grantr]

Hello, yes, I received the email and have sent you the requested information. Thank you.

[grantr]

Hello, I have been using two of your other products emember and estore for a while and am quite happy with them. They work as intended (allowing my website users to purchase different paid membership items).

Therefore, I had confidence to purchase the WP Lightbox Ultimate to allow me to add my private S3 videos as an extra paid membership item for sale.

I followed the setup demonstration video by Keith. However, the suggested shortcode (click text to play) doesn’t work for me. I found the only shortcode that works on my desktop PC is the click-image-to-play “wp_lightbox_protected_s3_video”. On my iPhone 7, the shortlink plays the video, but without sound, and in fullscreen mode, it doesn’t allow forward or backward tracking. However, these concerns are secondary to my following concern:

I noticed the Flowplayer logo on my video, which led me to find this support ticket.

As I had paid for your player as a professional-looking solution to allow my site’s paid members to play my S3 private videos, I was expecting no logo to appear which would require me to make a further purchase to remove.

As I did not see any information about this logo or the extra purchase requirement on your product website, and as I have already spent much longer than I had anticipated trying to get it to work properly, I would like to ask for a refund for the product.

Regards,

Grant

[Author]

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