[Diana]

Fantastic, thank you for the quick response.

Diana

[Diana]

Hi,

I’m not sure how to open a new ticket, so I’m adding my question here:

I’m offering an online course that starts the first Monday of every month. In order for people to be able to register for any of the 2014 starting dates, I have set up the following system:

Under the courses tab on my site (www.babysignlanguagerocks.com/courses), you can see the general information of my course Understand Your Baby’s Thoughts. The register button redirects the buyer to a page that lists the course separately for every month (so I have separate product ID’s per month – this way I also know what month to add them to when I start a new course).

I want to start my affilate programme and would like to know the following:

do my affiliates have to list just the main course as a product (even if this is not actually linked to an add to cart or buy now button) or do they have to list every individual course per month in order to receive their commission?

Or is there a way to specify a product category, so that one affiliate link on their site is enough to receive commission for any product in that category that’s being purchased?

I hope my question is clear. By the way, if there is a smarter way to allow registration for 12 different starting dates than the one I implemented, I’d love to hear that too. Thank you, Diana

[Diana]

Thank you, this is a fantastic feature I was not aware of.

[Diana]

I have been searching the forum too about coupons, can you please let me know if there is a solution to the following:

I would like to create discount coupons (value and percent discounts) that I can email to a customer to use for a future purchase. So the coupon code creation is not linked to a purchase they make, it’s a promotional tool I want to use.

Additionally, I would like to be able to let the coupons expire after a specified amount of days.

Is that possible? How does it work?

[Diana]

Thank you, I have no idea where that additional code came from as I started out with exactly what you have put in your response. I regularly see things change in the code e.g. I use “center text” and my text centers as expected, then I work on other parts of the page and when I save my center command is gone. Is it possible that there is an issue with my WP theme?

Thank you.

[Diana]

I have just done some more testing on that same page and what’s happening is strange:

I thought that maybe the product ID was corrupt, so I created a new one. I still have the same issue. When I use the exact same product ID further down on the page it’s working though.

[www.ourmamasrock.com/courses/register]

You can see the January course in position 1 is not working (linking to paypal with error message instead of adding to cart)

The FEbruary course underneath is working as intended, i.e. is adding to cart

The January course (used the same product ID as at the top of the page) underneath the February course is working.

Here is the code I used

<form action=”https://www.paypal.com/cgi-bin/webscr&#8221; method=”post” target=”_top”><input type=”hidden” name=”cmd” value=”_s-xclick” />[eStore_multi_currency_widget code=”USD,AUD,GBP,CAD,EUR”][wp_eStore_fancy1 id=11][wp_eStore_fancy1 id=8]

[wp_eStore_fancy1 id=11]

[wp_eStore_cart]

Thanks in advance,

Diana

[Diana]

Hi, I have the same issue. My main currency is Euro and when I select another currency prices show as zero. Can you help please.

Thank you,

Diana

[Diana]

I’m interested too. In fact, I am in the process of trying out displaying a second currency. I have set my primary currency to Euro and the secondary to USD. At the same time I’m using variations (2nd variation adds 20€ to base my price). Now the USD price does show correctly for the base product but the 20€ is not added to the displayed USD price which is very confusing to the customer.

As eStore requires me to apply a conversion rate (which may not be the same that paypal applies), I wonder whether there is a smarter option. Can you help with this?

[Diana]

This was very helpful, thank you. There seem to be many other posts on this subject but it wasn’t until reading this one that it became clear to me how this works. When you suggest to add one extra day to allow a little buffer, is that included in the 31 days or should it be 32 so that even for months with 31 days you still have the 1 day buffer?

[Diana]

Thank you for the response. I understand that eStore sends a thank you message when someone makes a purchase but in my test case I received the thank you message when I cancelled, that does seem confusing. Should that not have happened?

I am still not sure what to do in my subscription case to make sure that someone would keep access to the premium content for the paid period (which would be a full month in my case) even if they cancel at the beginning of the month (right after they made a payment). It is my understanding that cancelling stops access immediately regardless of how much of the paid period is still left.

[Diana]

the test of my above mentioned subscription for which I had set 3 recurring billing cycles is complete. The subscription was indeed canceled and I received 2 emails from paypal (1 with confirmation of the last of the 3 payments and a 2nd one with a confirmation of the cancellation). So this is great.

I received a third email from my website (sent through eStore I suppose) which is the ‘thank you email’ you receive when you purchase a product on my site. This is very confusing. I would have expected a mail confirming the cancellation (although that is not really necessary as paypal does the job). Can I switch of this Thank you email or have I done something wrong?

This is an additional question to my earlier post which has not been responded to yet (just to be sure that my previous question is not overlooked ). Thank you.

[Diana]

I have created a product in eStore, used the product price as a text field saying 0.01 € each day (this is my test subscription). In ‘additional product details’ I have linked the product to a membership level by entering the membership level ID in the ‘Reference text’ (this worked when I tested).

In ‘Subscription/recurring Payment Specific Settings’ I did not use the Trial Period option. In ‘Recurring Billing’ I specified the recurring billing amount to be 0.01. My recurring billing cycle for this test is set to 1 each day (for my real subscription it will be 1 each month). Then just for test purposes I set the recurring billing count to 3 (just to see what emails I receive on day 3). For my real subscription I would leave the subscription running until someone cancels (so indefinitely per month). I do not have the option to specify a ‘recurring billing duration’ in eStore which in one of the posts was recommended to set to 31 days to make sure that someone would keep access for the duration of the paid month even if canceled right after a payment has been made (or is this the subscription duration in eMember?).

In eMember my corresponding membership level’s subscription duration is set to No Expiry until Cancelled (which is what I want).

I would imagine that if someone decides to cancel it will most likely be after they have just made a payment (assuming that paypal sends an email to notify the person that a payment has been made). So let’s say they would make a second recurring payment on 1 Feb, after receiving the paypal email they decide that keeping the membership past the end of Feb is not necessary anymore so they cancel. It is my understanding from all the posts I read that in this case they would immediately lose access to the premium content the moment the cancel (whether they use paypal to cancel, the eMember unsubscribe button or the delete account option in their profile), at the same time the customer would expect to still have access until the end of Feb because that is what they paid for.

So in short:

1. I offer a monthly subscription with no expiry until cancelled and would like the customer to keep access to the premium content for the entire duration they have paid for (even if they cancel earlier in the running month).

2. I would like to know which of the 3 cancellation options (directly in paypal, the eMember unsubscribe button (which did not work in my test) or the delete account in the profile option) is the best to use from a customer perspective. I created instructions for how to do it in paypal and found it quite a long winded process with 8 steps)

Thank you.

[Diana]

Hi, I have read several of the threads related to membership cancellation and I’m still not sure what I should use or what the limitations are.

I have set up a monthly membership with recurring payment until canceled. Following one of the recommendations I found in the forum, I created a page with instructions how to cancel via PayPal. That is 8 steps though and does not look very customer friendly.

I tried using the short code for a subscription cancellation button, however, PayPal gave me the message that the button I used to click through to PayPal did not work. I was logged in as my test customer, so I have not idea what this process should look like when it works properly. Any idea what I need to do to fix this please?

From another thread I learned that you can allow account deletion from the profile page.

I understand that in all three scenarios the account would be deactivated immediately instead of running to the end of the paid period. Is that correct? I would want to give access to the end of the paid period. Somewhere I read that I have to set the subscription duration to 31 days but I did not find a subscription duration field in my subscription product. I only have ‘recurring billing count’ which I left free.

What is the best solution here from the customers point of view? Thank you.

[Diana]

Here is the link: [http://ourmamasrock.com/course-central-understand-your-babys-thoughts/uybt-module1/uybt-video-1/]

I believe I have tried with the hide this video from vimeo.com option disabled.

[Diana]

On the privacy settings on vimeo I have chosen ‘hide this video from vimeo.com’; this is the case for all videos I have on vimeo because they are part of eCourses I sell. I then use the embed code to show the videos on my site. So, yes, my videos are marked as ‘private’ in vimeo.

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