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DanBoutell

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 29, 2018 at 4:25 pm in reply to: Payments going to wrong Paypal account. #78366
    DanBoutell
    Member

    The Check Out pages is beachslock.com/?page_id=602

    The correct paypal email address is [sales@beachslock.com]

    The incorrect address is [dan@veteranswebdesign.com]

    August 28, 2018 at 6:53 pm in reply to: Payments going to wrong Paypal account. #78364
    DanBoutell
    Member

    No. There are no subscriptions involved. The website customers are just there to purchase keys and key sets.

    August 27, 2018 at 7:07 pm in reply to: Payments going to wrong Paypal account. #78362
    DanBoutell
    Member

    I only have one PayPal account in the PayPal Gateway tab.

    I just got another payment in MY (not my customers) Paypal account that should have went to my customers Paypal account. Strange thing is that it is from the exact same person who earlier had a payment go to the wrong Paypal account.

    August 22, 2018 at 5:09 pm in reply to: Payments going to wrong Paypal account. #78360
    DanBoutell
    Member

    The first instance was six different items on Aug 16. 1 – E25; 1 – F10; 1 – F13; 2 – F21; 3 – F4; 2 – F9.

    The second instance was on item on Aug. 17. 2 – F29.

    I don’t know what else I can tell you.

    August 21, 2018 at 1:22 pm in reply to: Payments going to wrong Paypal account. #78358
    DanBoutell
    Member

    No, that field is empty.

    August 20, 2018 at 2:37 pm in reply to: Payments going to wrong Paypal account. #78356
    DanBoutell
    Member

    No, I said that it has been working since April with no issues. It is just in the last few days that this problem occurred.

    If you would like to test it, the site address is beachslock.com The item that failed is on Fire Alarm Keys, Product F29. If you need to have access to anything, I will give you what you need.

    August 19, 2018 at 3:28 pm in reply to: Payments going to wrong Paypal account. #78354
    DanBoutell
    Member

    I don’t quite understand how it could be a cached page in that customers are accessing the shopping cart from all over the internet.

    I do know which product and page that it happened from and I have tried to replicate it with just one of the products. One instance was with a single product, the other instance was with five products.

    In the instance where there was just one product involved the customer using the shopping cart reported that he had noticed it strange that shipping was not added. (Sorry that I didn’t include that additional information in my original post.) The box IS checked to use Paypal shipping charges.

    Then strange thing is that this cart has been working without incident since about the first of April.

    Will you need access to the database?

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Viewing 7 posts - 1 through 7 (of 7 total)

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