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Found the mistake – had made a typing error in the paypal email address!
I am also getting the option in Paypal that customers have to set up an account. I have Business account with Paypal. Is there some setting I have to change?
Yes. And their membership runs from 1 May to 30 April.
Thanks. I’d only want to move those people that hadn’t already renewed to the ‘Not Renewed’, ‘No Access’ level. Can I manually select those people and perform a bulk action?