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Thank you so much for your response – much appreciated. I have sent PayPal account upgrade info to my client. I had an idea that this ‘might’ be the problem but did not know that upgrading was free. Good to know!! Funny thing is that my own PayPal must have been upgraded at some point – but soooo long ago I wasn’t even aware (LOL). And I’m putting ‘how to create custom checkout page’ on my ‘to do’ list Again – thank you for your help.