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So after checking with Bluehost, they claimed that nothing was getting blocked per the logs. However, after coming back from the long weekend, the emails are now being delivered. So who knows what was going on! Thanks again for the help!
Ok, here’s what I have found out:
I can have a link in the body of the email template, as long as it is neither the download link nor the receipt link. The plugin sends the link to Gmail without issues.
Gmail is able to send the email with links no problem.
From either Mail or Outlook, if I try to send the Thank You email with both links, the email never makes it. I have tried it from two different hosting/domain accounts independent of each other but they both use Bluehost. So Bluehost is def. blocking it. I haven’t had a chance to submit a ticket with them but I will go ahead and do it now.
Offending link: [http://tourit.tv/?wps_file_dl=1&id=15&duid=03400c3b8f2f3d56b7302168ad32a7fd]
Hi wzp and Peter,
First, thank you for your quick response.
I believe the answer to wzp’s question is yes. The email I am sending from is in the same domain. I have made sure all the emails throughout WP are the same: admin email, WP-SMTP From email, Photo Seller From email. I have also tried sending a test message from the WP-SMTP to a Gmail address and it comes through.
On a whim this AM I tried removing all links from the email and the purchase emails were delivered to Gmail. I put one of the links back, and no email. So it seems that the link is what is triggering the block. I will follow up with Bluehost and put in a support ticket with them.
Thank you for your help.
