[apouch]

Thanks I may have found the issue – sort of crazy but when the wp member was installed – all the members from an existing database were imported into emember using the last name as the username – so there are many duplicate last names/usernames as I just discovered. The bulk input accepted it but I think the situation is that the people finding problems are ones who have last names that exist as user names for more than one member. Nuts I know I am not sure how that decision was made.

Anyway – to resolve I guess we will have to manually go into and reassign unique usernames for those duplicates.

Does this make sense to you?

Thanks again~!

[apouch]

HI thanks for getting back to me.

I can check about the copy/paste – I actually am not sure. They were using 8.7.8 – I just again updated the version.

I have no problem resetting my own password nor do others in this organization.

Is there any chance that the browser they are using could be a factor in this? Like some weird IE thing?

I am going to have my client try a bunch of things next time a user reports this happening.

When I updated to 8.7.8 from a much older version of wp-emember it seemed to clear up the problem except for this one occurrence.

Thanks again.

[Author]

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