[Alano]

Done the Log recording, here is the error log:

[09/29/2014 9:42 AM] – Status : Link details retrieved using file key. Link ID: 5

[09/29/2014 9:42 AM] – Status : Download limit counting is enabled for this product. Product ID: 1. Count limit: 1. Current access count: 0

[09/29/2014 9:42 AM] – Status : Handing download request from IP Address: 124.187.10.35

[09/29/2014 9:42 AM] – Status : Unresolved DL file path = [http://www.screencast.com/t/Jsqlof3nMFKi]

[09/29/2014 9:42 AM] – Warning : Didn’t find a direct match for the domain URL in the src file.

[09/29/2014 9:42 AM] – Warning : The src file is not stored in this domain. This is an external file link.

[09/29/2014 9:42 AM] – Status : Resolved DL file path = [http://www.screencast.com/t/Jsqlof3nMFKi]

[09/29/2014 9:42 AM] – Advisory : No DL file path conversion performed on URL.

[09/29/2014 9:42 AM] – Status : Dispatching DL method = 1

[09/29/2014 9:42 AM] – SUCCESS : DL completed with no server-side errors detected.

I have noted that the download ‘document’ is actually the link for the file, i.e. Jsqlof3nMFKi but this isn’t even a txt or word doc.

The file is an mp4 video file and can be downloaded easily manually. Thought this would be quicker and easier but

If this cannot be resolved I want a refund asap

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