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WPS – watermarking fails, gallery remains empty

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WPS – watermarking fails, gallery remains empty

  • This topic has 4 replies, 3 voices, and was last updated 6 years, 7 months ago by Peter.
Viewing 5 posts - 1 through 5 (of 5 total)
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  • September 28, 2018 at 1:48 pm #15121
    schumi3006
    Member

    After having set up several galleries with no problems a few months ago, I now wanted to set up another one with new pictures. Only this time the watermarking doesn’t work anymore. It just stays on “Processing image 1 of 13” and doesn’t go on. The gallery page just remains empty: schumi.photography/index.php/shop-galleries/gallery26/

    I have no memory errors, 77% of my server’s memory is free, and my server’s PHP memory_limit is at 256M. I have already re-installed the plugin, but to no avail. I have re-created the required pages, as well.

    Fortunately, all the existing galleries still work, but I can’t add an photos to them, either…

    I’ve found this forum post, but it didn’t help me: https://support.tipsandtricks-hq.com/forums/topic/gallery-page-displays-blank-individual-gallery-gives-error-watermarking-fail

    September 29, 2018 at 5:53 am #78591
    admin
    Keymaster

    How large are the new images that you are using? Are these images the same format as the ones you used in a currently working gallery?

    September 29, 2018 at 6:31 am #78592
    schumi3006
    Member

    They’re the same type of images as the ones before, same camera, same export from lightroom, same general size… The watermarking starts, stays at the first image and after some time it says “Failed – check the server logs”. Except, there is nothing in the apache error log, nor in the syslog, and the file log.txt in the plugin directory is empty. However, in my media files the duplicates of the images have been created.

    And if I add an image to an existing gallery, that gallery appears as an empty page as well, until I exclude the new image again…

    September 30, 2018 at 5:09 am #78593
    admin
    Keymaster

    The processing of new images seem to be failing. Has your server made updates to any PHP library on this server? Can you please ask this question to the hosting provider?

    October 5, 2018 at 10:50 pm #78594
    Peter
    Member

    there is nothing in the apache error log, nor in the syslog, and the file log.txt in the plugin directory is empty

    You need to check the php error_log (or equivalent). This will usually show logs related to such failures – the most common being “memory exhausted”.

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