wp-photo-seller – not receiving email after purchase

[admin]

Does the debug log file show that the plugin sent the email to the buyer (I am pretty sure it did since you got the seller one).

You likely have the following issue on your site:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[JOFS]

Same problem here!

Have not done any changes and now the email not been sent. Sometimes it work and sometimes only buyers get there email and the other way around?

Have been trying to get a update for the plugin but no answer from contact when i don´t use the emailadress i registrated the buy with.

This is frustrated and irritable and bad for business because customers lose confidence so would be extremely grateful for quick help!

[Peter]

Hi JOFS,

Can you enable debug for the photo seller?

After you do that can you please provide a link to your gallery so I can try a test purchase?

Regarding downloads:

You can get the plugin download automatically:

https://support.tipsandtricks-hq.com/automatic-update-request

Naturally you will need to enter the correct info if you want it to work.

Just in case, I have sent you a zip file via email manually.

[Peter]

JOFS,

Your email address appears to be incorrect.

When I tried sending you the zip file I got a bounce error message:

Delivery to the following recipient failed permanently:



[redacted]



Technical details of permanent failure:

DNS Error: 90914364 DNS type 'mx' lookup of gallerskalle.se responded with code NXDOMAIN

Domain name not found: gallerskalle.se

[JOFS]

Hi Peter,

As i wrote earlier the e-mail not working anymore, gallerskalle.se not valid anymore and i need to get the updates for a another instead: [email removed]

Regarding the problem i don’t really know what i did but has been working correct the past couple of days.

[/email]

[admin]

We have updated your email address in our system to the new one that you provided.

[Author]

Posts