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WP Photo Seller: Email doesn't get sent out for Pending Orders

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP Photo Seller: Email doesn't get sent out for Pending Orders

  • This topic has 3 replies, 2 voices, and was last updated 11 years, 4 months ago by GolfDawgg.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 18, 2013 at 11:58 pm #10257
    GolfDawgg
    Member

    WordPress 3.8, WP Photo Seller 1.5.8

    I wanted to automatically send out the link to the Free image after filling out the order form and submitting. When that happens the order is at the “Pending” stage right? I saw that you can send a message when an order is at the Pending stage. I checked the box to activate the “Send email when an order is pending” function and filled in the email body with the email tags necessary. But this email never gets sent when an order is pending. (or at any time)

    Another related issue: To trigger the sending of the download link I used the Bulk Actions feature in the Photo Orders List to set the Pending order to Payment Complete and Shipping Complete. No emails were sent. I had to view the order and click the update button under the Delivery Status and Payment Status dropdowns (they were set to Complete from the previous Bulk Actions). Finally the emails with the download links were sent.

    So, Pending orders don’t trigger the Pending orders email. The Bulk Actions feature sets the properties but doesn’t trigger the email with the download links.

    Thanks for looking into this.

    December 19, 2013 at 12:22 am #59747
    Peter
    Member

    Thanks for the info. We’ll do some investigations and let you know what we find.

    December 20, 2013 at 12:17 am #59748
    Peter
    Member

    We fixed two bugs relating to:

    – automatic emails for pending orders

    – automatic emails for shipping/payment status change when using the bulk operations functionality on the order list page

    We have released an updated version of the plugin.

    Please load a new copy as per this link:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    December 20, 2013 at 4:43 pm #59749
    GolfDawgg
    Member

    Cool! I have confirmed that those 2 issues are now fixed.

    Thanks for the quick response.

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