WP eStore Customers not being added to Aweber

[perspectiveinaction]

In December we suddenly had issues with customers not being added to Aweber after a purchase.

We are using:
WordPress version: 6.1.1
WP eStore: Version 8.4.2

Notes:
1) We’ve tested the Aweber connection with both the full name of the list including the @aweber.com and the list name without @aweber.com
2) We do not have any caching plugins installed.
3) Logging is turned on but not recording any errors

Page: https://perspectiveinaction.com/mentor-groups-novdec-2023

[admin]

Please enable the debug logging feature then do a test transaction. That will reveal wheat is failing when the plugin is trying to make a request to the AWeber API:

How and When to Enable Debug and What does it do?

That will be very helpful with the troubleshooting of this.

Also the following technique will be helpful as well:

WP eStore – Troubleshooting Autoresponder Signup Not Working

[perspectiveinaction]

Debugging has been on and the log files were empty.

Reset the logs and tried again from our squeeze page.
The Squeeze Page Form worked and added me to the list
A test purchase with a different email address still did not

When I look at this log: eStore_post_payment_debug.log
The only item that shows up is the squeeze form test shows, neither of my 2 test purchases shows up (removed the exact Aweber list number and email address).

[01/09/2023 11:50 PM] – Advisory : Log file reset.

————————————————————————

[01/09/2023 11:56 PM] – SUCCESS :This item is a physical item. Item name: TEST – Coaching Bundle
[01/09/2023 11:56 PM] – SUCCESS :Checking if a key needs to be issued for product id: 98 Requested quantity: 1
[01/09/2023 11:56 PM] – SUCCESS :This product does not have any serial key available.
[01/09/2023 11:56 PM] – SUCCESS :Incremental counter value: 325
[01/09/2023 11:56 PM] – SUCCESS :Incremental counter value: 325
[01/09/2023 11:56 PM] – SUCCESS :Performing item specific autoresponder signup if specified. Email: martagoertzen@gmail.com
[01/09/2023 11:56 PM] – SUCCESS :Using AWeber integraiton option to signup to the list: awlist1234567@aweber.com
[01/09/2023 11:56 PM] – SUCCESS :Attempting to signup the user via AWeber API
[01/09/2023 11:56 PM] – SUCCESS :AWeber API library inclusion succeeded.
[01/09/2023 11:56 PM] – SUCCESS :AWeber account retrieved. Account ID: 1048172
[01/09/2023 11:56 PM] – SUCCESS :Attempting to signup the user to the AWeber list: awlist1234567
[01/09/2023 11:56 PM] – SUCCESS :User with email address email@gmail.com was added to the AWeber list: awlist1234567
[01/09/2023 11:56 PM] – SUCCESS :Triggering action hook – eStore_item_specific_autoresponder_signup
[01/09/2023 11:56 PM] – SUCCESS :Performing global autoresponder signup if enabled. Email:email@gmail.com
[01/09/2023 11:56 PM] – SUCCESS :Global AWeber list signup option is disabled. No global list signup will be performed.

[wzp]

The Squeeze Page Form worked and added me to the list
A test purchase with a different email address still did not

Were there any entries in the ipn_handle_debug.log file, for the test purchase?

[perspectiveinaction]

The pn_handle_debug.log only shows:

[01/09/2023 11:50 PM] – Advisory : Log file reset.

————————————————————————

Even after the squeeze page test and my test purchases.

[wzp]

“What kind” of test purchase, are you making? Does the test purchase show up in your PayPal logs?

[perspectiveinaction]

We have a test page for the squeeze page test and a product buy test here:

store test

The purchases are showing up in PayPal but if you are asking about the ipn_handle_debug file – nothing shows there either. That file has this:

[01/09/2023 11:50 PM] – Advisory : Log file reset.

————————————————————————

It was empty before I reset the logs and after.

[wzp]

If no IPN is being received, and the IPN log is empty, no post payment activity will take place. Please check these:

1. https://support.tipsandtricks-hq.com/forums/topic/estore-paypal-ipn-not-working-emails-not-being-sent-ipn-debug-log-is-blank
    
2. https://support.tipsandtricks-hq.com/forums/topic/estore-blank-ipn-debug-tried-all-methods-paypal-shows-404-error-for-transact
    

[perspectiveinaction]

Thanks! We finally tracked down the problem. The IPN Notifications had been turned off.

We did not change this and up until mid-December this was all working as it has been for years. Is there anything we need to be aware of in the future that would turn notifications off?

Also, FYI this link: https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty has instructions for the IPN Sandbox tester that never did work nothing matched the sandbox testing screen I was trying to work through.

The video did help however and took me to the right place.

Thanks.

[wzp]

Use of the sandbox is not recommended, as it has “too many moving parts” for the average person to handle. It is much better to use live testing, with low value amounts.

As for why your IPN would be turned off; only ONE person should have access to your PayPal account, and they should limit their exposure to the settings.

[Author]

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