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WP eMembers User Bulk Import

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › WP eMembers User Bulk Import

  • This topic has 3 replies, 2 voices, and was last updated 6 years, 9 months ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • May 4, 2018 at 5:44 pm #14853
    Heather_G
    Member

    Hi there,

    I’ve been trying to upload members by following the instructions on this page: https://www.tipsandtricks-hq.com/wordpress-membership/bulk-member-data-importer-addon-853

    However my uploads are failing. I even tried uploading your sample csv file, but that also fails. The error pop-up says “No user found”.

    WP eMembers User Bulk Import – 1.2

    WP eMembers – Dashboard v9.1.9

    Wordpress version Version 4.9.5

    Thanks in advance!

    May 5, 2018 at 3:14 am #77774
    admin
    Keymaster

    Please load a fresh new copy of the emember plugin using the following:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Does it work better after that?

    August 29, 2018 at 7:57 pm #77775
    Heather_G
    Member

    Sorry for the slow response. My client put the project on hold for awhile.

    I installed the fresh copy but I’m getting the same error.

    Thanks!

    August 30, 2018 at 4:03 am #77776
    admin
    Keymaster

    I will take a look inside your site. I have sent an email for it.

    Update:

    I just downloaded the sample CSV file and uploaded the file using the importer addon. It upladed and imported the member records fine. So I don’t see any issue with the process. Maybe the CSV file you edited has errors in it? I will check your CSV file.

    If you are editing the CSV file in apple mac, then save as ‘Windows Comma Separated’ CSV.

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