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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › WP eMembers User Bulk Import
Hi there,
I’ve been trying to upload members by following the instructions on this page: https://www.tipsandtricks-hq.com/wordpress-membership/bulk-member-data-importer-addon-853
However my uploads are failing. I even tried uploading your sample csv file, but that also fails. The error pop-up says “No user found”.
WP eMembers User Bulk Import – 1.2
WP eMembers – Dashboard v9.1.9
Wordpress version Version 4.9.5
Thanks in advance!
Please load a fresh new copy of the emember plugin using the following:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
Does it work better after that?
Sorry for the slow response. My client put the project on hold for awhile.
I installed the fresh copy but I’m getting the same error.
Thanks!
I will take a look inside your site. I have sent an email for it.
Update:
I just downloaded the sample CSV file and uploaded the file using the importer addon. It upladed and imported the member records fine. So I don’t see any issue with the process. Maybe the CSV file you edited has errors in it? I will check your CSV file.
If you are editing the CSV file in apple mac, then save as ‘Windows Comma Separated’ CSV.