WP eMember & WooCommerce – adding new level to existing member

[futuremakers]

Hello, hello and happy new year!

I have a similar problem to the problem outlined in this post – https://support.tipsandtricks-hq.com/forums/topic/emember-adding-another-membership-level-after-purchase – but I am using a combination of:

> WP eMember

> WooCommerce

> Your WooCommerce & eMember addon

> Multiple Membership level support

I have added my products, and updated each with a member level ID, the idea being that if someone buys product A they are added to membership level 1, product B they are added to membership level 2 and so on.

This is all perfect for brand new users, however if an existing user logs into their account, then purchases a product, the new membership level isn’t being added to their account.

For example:

> user logs into member area

> goes to product page

> buys product from WooCommerce

> receives all WooCommerce confirmation emails

When they login, however, they only see the free membership – it looks like the additional membership level isn’t being added.

In my eMember settings, I have “Enable secondary membership” ticked.

What else do you suggest I do to add a membership level to an existing member?

I am using the latest version of WooCommerce, and I believe the latest version of eMember, so I think that perhaps I have an incorrect setting somewhere…

Thanks so much!

Suzanne

[admin]

Enable the debug option in the membership plugin settings. Then a do a test transaction for the scenario you mentioned. Share the URL of your payment page so I can inspect a few things.

[futuremakers]

Ah! I didn’t know that existed, but now that I do, I have managed to solve the problem. Thank you!

Just in case anyone else has a similar problem, here was my problem & solution:

My debug files indicated that the status would be updated on purchase COMPLETION (in WooCommerce), and it turned out that my orders weren’t auto-completing.

I installed and configured the WooCommerce Autocomplete Order plugin (https://wordpress.org/plugins/woocommerce-autocomplete-order/) and voila! All sorted!

Thanks very much for your guidance.

Suzanne

[admin]

I don’t think you marked your WooCommerce product for the membership payment to be a “Virtual and Downloadable” product. If you mark that product as virtual, the order status will be set correctly after the payment and everything will work.

[Author]

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