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WP- Affiliate – Unable to click login link after register and not loggin in.

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › WP- Affiliate – Unable to click login link after register and not loggin in.

Tagged: affiliate plugin

  • This topic has 4 replies, 2 voices, and was last updated 9 years, 8 months ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
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  • August 27, 2015 at 11:10 pm #13014
    SarahG
    Member

    Hi, I had this all installed and it was working around 3 weeks ago and then there was some WP updates and it is no longer working properly.

    The page is here if you would like to become a test affiliate and see what I am talking about

    [http://thecopycamp.com/affiliates/]

    We have the latest version of both WP and the plugin.

    When you register you are unable to click the login link and also once you do revisit the page and login you are not redirected – it goes to a server error page. I am unsure if this is to do with our hosting or the plugin as as I say it was definitely working earlier before recent (last 3 weeks) WP updates.

    Also the “here are your logins” email from the affiliate plugin is NOT being sent out BUT the new affiliate IS being created. If you login and get the error message clicking the back button usually allows you to see the logged in affiliate center.

    If you could take a look that would be much appreciated.

    Thanks

    August 28, 2015 at 6:06 am #71238
    admin
    Keymaster

    When the plugin is reading the URL from the system, it is getting the following info from your webserver:

    [http://copycamp-sgccw.rhcloud.com:8080/affiliates/?wp_affiliate_view=login]

    This [copycamp-sgccw.rhcloud.com:8080] looks like a temporary hosting URL to me. The one that your hosting provider gives you where you are transferring site or something similar.

    Make sure to go the settings menu of the plugin and remove any trace of that URL (if you had those filled in from before). Also show it to your hosting provider why the system is giving that temporary URL to the plugin.

    August 30, 2015 at 12:01 am #71239
    SarahG
    Member

    Hi,

    I have made sure there is no mention in the settings of the plugin (there was not anyway.) I forward the reply onto my hosting guy and he said this –

    “Unfortunately for now there’s nothing I can do. During the login process the plugin is validating the url/login using jquery.validate and somewhere during their validation process they are incorrectly returning the proxy url of the server instead of the referencing the site url which is defined in wordpress.

    This current server is using Apache as a reverse proxy server and that is the actual url of the server. if you change [copycamp-sgccw.rhcloud.com:8080] and replace it with thecopycamp.com it should proceed correctly. If this worked correctly previously then they must have changed the validation process in a subsequent update and this needs to be fixed in the plugin.

    The production server should not have this issue.”

    Is there anything you guys can do? Could it be in the wordpress updates recently something changed or messed up within the plugin files? I am not a programmer so I couldn’t get in there and take a look but we are wanting to launch soon and we really need to get this happening.

    Regards

    August 30, 2015 at 12:03 am #71240
    SarahG
    Member

    I would be happy to communicate login details to you if that would help. Just let me know an email or private way I can make that happen. Please email em@emboden.com and cc me in and she will get you login details.

    Thanks

    August 30, 2015 at 2:21 am #71241
    admin
    Keymaster

    Well the thing is that nothing has changed in the plugin. If it did, then it would be breaking on all the other sites where the plugin is installed.

    Is this a test server? What have you recently changed on your server when this started to happen?

    Have you done the following already?

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    What happens if you use option 1 from the following page (just for testing)?

    https://www.tipsandtricks-hq.com/wordpress-affiliate/setting-up-the-affiliate-viewarea-315

    I am trying to understand what caused it behave this way so I know where to look.

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