WP Affiliate logging affiliates into the wrong accounts

[hobbytohot]

I had an affiliate email me today to tell me that when she used her password and affiliate ID, she was logged into a different affiliates account. I reset her password and she didn’t have the problem again, but as you can imagine it was a little disconcerting to hear that an affiliate was logged into an account that didn’t belong to her even though she was using her individual aff id and password.

She also checked it on her mobile device {which she had never once used to login to her affiliate account and it automatically opened to the same incorrect affiliate account.}

I couldn’t find anywhere else in the forum where this specific issue was addressed. How do we avoid this in the future?

Thanks!

Here’s some trouble shooting info:

seen at: [http://hobbytohot.com/hobby-hot-affiliate-login/?wp_affiliate_view=login]

using most current version of WP and the WP Affiliate plugin

[admin]

That seems like the result of a caching. Are you using a caching plugin?

[hobbytohot]

WP Super Cache. A caching plugin is necessary for load time, so how do we avoid this instance of logging into the wrong account in the future? That could be really upsetting for the affiliates and cause some real problems.

[admin]

Do the following please:

https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin

[ZoeLouise]

Hi,

I am having this same issue with users being logged into other accounts and sometimes not being able to enter their own log in details at all before being sent to a different user’s account.

I am using no Cache plugins at all.

Please help

[wzp]

Please confirm whether or not your hosting provider is using server side page caching.

[moliver]

I’m having the same problem. I purged my cache and refreshed it server side and I have an affiliate who is seeing someone else’s account. She refreshed her browser and cleared her cache and still had the same problem.

She tried to login in incognito mode and that worked.

But I can’t go and tell my affiliates to login in incognito mode. I need to get this fixed as it’s happened a couple of times now and I’m going to lose their trust.

[admin]

There is nothing to do in our plugin for this. The caching issue is external to our plugin. If your pages are getting cached then you will continue to see this issue. You need to have a condition so the affiliate portal page doesn’t get cached at all. Please ask your hosting provider how you can exclude the affiliate portal page from being cached.

[Author]

Posts