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WP Affiliate Custom Registration Fields displaying error when I click on setting

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Custom Registration Fields displaying error when I click on setting

  • This topic has 5 replies, 3 voices, and was last updated 7 years ago by admin.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 15, 2018 at 6:19 pm #14921
    ccwizards
    Spectator

    I purchased this plugin last night and today after I installed it I clicked on settings to add the additional fields, but I keep getting the message

    Sorry, you are not allowed to access this page.

    The URL is ropebat.com/wp-admin/admin.php?page=wp_aff_cci_settings_page

    I am using WordPress 4.9.6, WP Affiliate Platform 6.1.6 and WP Affiliate Custom Registration Fields 1.1.

    I tried disabling all but the WooCommerce plug-ins and the WP affiliate plugins but that didn’t resolve the error.

    Any thoughts as to what I need to do to make this work?

    June 15, 2018 at 6:57 pm #78019
    wzp
    Moderator

    Please try this to load a fresh copy of the WP Affiliate plugin:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Let us know if you still see the same issue after that.

    June 27, 2018 at 3:03 am #78020
    ccwizards
    Spectator

    Sorry for the delay, been a busy week.

    I reinstalled the plug-in but had the same results. So I turned on the wp-debug and here is the result I got from that:

    Notice: get_bloginfo was called with an argument that is deprecated since version 2.2.0! The siteurl option is deprecated for the family of bloginfo() functions. Use the url option instead. in /home/ropebatc/public_html/wp-includes/functions.php on line 4032

    Sorry, you are not allowed to access this page.

    June 27, 2018 at 3:33 am #78021
    ccwizards
    Spectator

    Some additional information. I disabled all other plugins except the WP Affiliate and WP Affiliate Custom Registration Fields and I switched over to the 2016 theme to make sure nothing else was interfering.

    June 27, 2018 at 4:23 pm #78022
    ccwizards
    Spectator

    I downloaded the website and ran a search on the code for get_bloginfo(‘siteurl’) and get_bloginfo(“siteurl”). I found one instance of this in a plugin. I deactivated and deleted that plugin to ensure that wasn’t conflicting with the WP Affiliate Custom Registration Fields. After that I cleared the cache in my browser and changed the salts in the wp-config file.

    After these changes I am still getting the message “Sorry, you are not allowed to access this page.”

    I tried a different browser (Chrome and FireFox) but still have the same affect.

    I also tried using PHP 5.2, 5.3, 5.6, 7.0 and 7.1, all will the same results.

    June 27, 2018 at 11:50 pm #78023
    admin
    Keymaster

    You usually get the following error when you are trying to access an admin menu of a plugin that is deactivated:

    Sorry, you are not allowed to access this page.

    I will take a look inside your site and see what I can find. I have sent you an email for it.

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