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WP Affiliate – commission not showing

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › WP Affiliate – commission not showing

  • This topic has 15 replies, 3 voices, and was last updated 5 years, 8 months ago by aropa.
Viewing 15 posts - 1 through 15 (of 16 total)
1 2 →
  • Author
    Posts
  • June 26, 2019 at 3:58 am #15464
    aropa
    Member

    Hi,

    I set an affiliate payment with PayPal hosted button, method PDT. I ordered the product, the payment process ran as it should, the customer landed on the thank you page, but nothing’s showing in the affiliate account. I added to the PayPal button code only the id of the affiliate. Is there anything else I should include there? One more thing: the wp affiliate installation is placed on a subdomain.

    Thanks.

    June 26, 2019 at 4:41 am #79638
    admin
    Keymaster

    Please read the following post:

    https://support.tipsandtricks-hq.com/forums/topic/clicks-are-tracked-but-not-the-sales

    There are a number of details we request the users to provide so we can inspect the URLs and check everything. Please reply with some of your site specific details (according to the above post) then I should be able to help.

    June 26, 2019 at 4:59 am #79639
    aropa
    Member

    1. carl-jung.net/affiliate/thanks/

    2. carl-jung.net/affiliate?ap_id=xly123

    3. Paypal Button:

    <form action=”https://www.paypal.com/cgi-bin/webscr&#8221; method=”post”>

    <input type=”hidden” name=”cmd” value=”_s-xclick”>

    <input type=”hidden” name=”hosted_button_id” value=”D5CXYTL65M2UL”>

    <input type=”image” src=”https://www.paypal.com/en_US/GB/i/btn/btn_buynowCC_LG.gif&#8221; border=”0″ name=”submit” alt=”PayPal – The safer, easier way to pay online.”>

    <input type=”hidden” name=”custom” value=”ap_id=xly123″>

    <img alt=”” border=”0″ src=”https://www.paypal.com/en_GB/i/scr/pixel.gif&#8221; width=”1″ height=”1″>

    </form>

    4. https://www.tipsandtricks-hq.com/wordpress-affiliate/plain-paypal-button-and-affiliate-plugin-integration-168

    5. Done.

    June 26, 2019 at 11:41 am #79640
    aropa
    Member

    It worked after I deactivated the smtp plugin.

    June 27, 2019 at 4:17 am #79641
    admin
    Keymaster

    Just to confirm, are you using the method 1 or method 2? How are you generating the PayPal buy now button?

    August 24, 2019 at 7:47 am #79642
    aropa
    Member

    Hi,

    The plugin is not working. No commissions assigned to the affiliates.

    It worked just fine a month ago but now it stopped working. I didn’t make any change to the initial settings. I am not sure what is about.

    Method used: 1.

    PayPal button is hosted.

    Please advise.

    Thanks.

    August 24, 2019 at 11:11 am #79643
    aropa
    Member

    The debug file records seem to show that the affiliate data couldn’t pass from Paypal:

    [08/24/2019 11:06 AM] – SUCCESS :PayPal PDT detected – checking if commission need to be tracked…

    [08/24/2019 11:06 AM] – SUCCESS :PDT tracking is enabled on this site. Validating the PDT.

    [08/24/2019 11:06 AM] – SUCCESS :PDT validation success!

    [08/24/2019 11:06 AM] – SUCCESS :Calling process PDT function.

    [08/24/2019 11:06 AM] – SUCCESS :Referrer: , Sale Amount: 0.5, Transaction ID: 9AP29935BT581653U, Item ID: tstwrdprs, Buyer Email: aropaloco@gmail.com, Custom Commission Rate:

    August 26, 2019 at 12:15 am #79644
    admin
    Keymaster

    Which page on your site has the PayPal button? I need to inspect the paypal button.

    Also, did you click on an affiliate link before to to the page containing the paypal button (before making the payment)?

    August 26, 2019 at 2:43 am #79645
    aropa
    Member

    A test button may be found at freudfile.org/test.html

    I didn’t understand the second question.

    August 26, 2019 at 9:56 pm #79646
    wzp
    Moderator

    @admin — Also, did you click on an affiliate link before to to the page containing the paypal button (before making the payment)?

    @aropa — I didn’t understand the second question.

    The page that contains the PayPal button… Did you arrive there, via a link that contains an “?ap_id=” URL query string? If you did not, the Affiliate Platform won’t know which affiliate to credit the sale to.

    August 27, 2019 at 2:27 am #79647
    aropa
    Member

    You mean if some customer visit the page with the paypal button and simply click on it the ap_id will not be sent? But the button code includes the ap_id itself (see above). It should be returned to the script via paypal PDT.The procedure is described in method 1 at https://www.tipsandtricks-hq.com/wordpress-affiliate/plain-paypal-button-and-affiliate-plugin-integration-168.

    Moreover it worked as such without having to arrive via an affiliate link prior of clicking the paypal button.

    August 27, 2019 at 2:55 am #79648
    aropa
    Member

    I did access the page with the paypal button code from an affiliate link and still didn’t work. The commission is not shown.

    August 28, 2019 at 1:22 am #79649
    admin
    Keymaster

    The test page you referenced is NOT a wordpress page. That is just a standard HTML page that you put in the folder. A WordPress plugin ONLY works within the WordPress environment. Please fully read the following page so you understand more about the WordPress platform in general:

    https://support.tipsandtricks-hq.com/forums/topic/can-i-use-the-wp-affiliate-platform-plugin-on-a-standalone-html-page

    You need to create a WordPress post or page then put the PayPal button in there.

    August 30, 2019 at 4:53 am #79650
    aropa
    Member

    I already did but I wonder if there’s any method to allow affiliates to place PayPal buttons not just links to my products. I mean, a method enabling affiliates to sell my products directly from their sites, blogs, facebook and so forth.

    September 1, 2019 at 3:24 am #79651
    admin
    Keymaster

    No, they have to refer visitors to your site. That is how any affiliate system works. Think of Amazon for example. All the affiliates refer traffic to amazon then the sale actually happens on amazon’s site.

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