WP Affiliate – clicks and sales not tracking

[petespaleo]

Using wordpress 3.5.1. Just bought and downloaded the plugin.

– petespaleo.com is my site

– buy.petespaleo.com is my shopping cart through Big Commerce

I have created two affiliate id’s and both are appearing in manage affiliates, but when I use the main affiliate store link, clicks and sales do not track or register either on the affiliate’s page side or on my wp admin side.

The code that i’ve inserted into big commerce’s conversion area is:

<img src=”http://www.petespaleo.com/wp-content/plugins/wp-affiliate-platform/api/post_by_ip.php?secret=XXX&sale_amt=%%ORDER_AMOUNT%%&txn_id=%%ORDER_ID%%&buyer_email=%%ORDER_EMAIL%%&#8221; width=”1″ height=”1″/>

with XXX being the real secret word, but blocked here because public forum

I was a little unsure about this section, but I enabled it (and the debug section):

POST URL for Remote Click Tracking:

[http://petespaleo.com/wp-content/plugins/wp-affiliate-platform/api/remote-click-track.php]

POST URL for Sale/Commission Awarding:

[http://petespaleo.com/wp-content/plugins/wp-affiliate-platform/api/post.php]

POST URL for Lead Capture:

[http://petespaleo.com/wp-content/plugins/wp-affiliate-platform/api/remote-lead-capture.php]

and then obviously the same secret word is also pasted into the code in big commerce’s admin panel

I’m not sure what else you’ll need to help advise me on how to correct this issue

[admin]

Big commerce is not something you install on a WordPress platform so I am not sure how it will work out but lets start by taking a look at their 3rd party affiliate integration documentation. Please post a link to the documentation so I can take a look and see how they offer an integration.

Also, please tell me the URL of your landing page (where you expect your visitors to send the users).

The following post is a good reference for this topic:

https://support.tipsandtricks-hq.com/forums/topic/clicks-are-tracked-but-not-the-sales

[petespaleo]

yes, big commerce hosts their own shopping cart which leverages my subdomain. i know they aren’t installed within wordpress’ platform. does the shopping cart have to be within WP in order to work with your plugin?

the url of the landing page is buy.petespaleo.com for where i want my affiliates to send their customers

https://support.bigcommerce.com/questions/805/How+do+I+pass+conversion+data+back+to+a+third+party+or+affiliate+program%3F

thanks!

[admin]

Thank you. The shopping cart doesn’t have to be installed WordPress but it helps if it is (makes the integration easier).

Can you please ask them if they have an option to pass the IP address of the customer on the Thank you page (after a transaction)?

[petespaleo]

BigCommerce said: no, I am afraid we do not have this option

: but you might be able to obtain that through some hard coding

[admin]

Okay. Try the following:

1) Create a pass thru affiliate link that takes the user to the buy.petespaleo.com domain via your main site (where the affiliate plugin is installed). This post will tell you how to create a pass thru affiliate link:

Creating Pass Thru Affiilate Links for External Site

2) Next, insert the following tracking code on your BigCommerce “Thank you” page (you have already done it):

<img src=”http://www.petespaleo.com/wp-content/plugins/wp-affiliate-platform/api/post_by_ip.php?secret=XXX&sale_amt=%%ORDER_AMOUNT%%&txn_id=%%ORDER_ID%%&buyer_email=%%ORDER_EMAIL%%&#8221; width=”1″ height=”1″/>

3) Enable debug from the affiliate plugin settings and do an affiliate test transaction and let me know how it goes in terms of tracking the clicks and the sales.

[Author]

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