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wp affiliate – affiliates viewing referrals

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › wp affiliate – affiliates viewing referrals

  • This topic has 7 replies, 4 voices, and was last updated 12 years, 4 months ago by ladypop2012.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 23, 2012 at 12:34 am #7987
    brendastlouis
    Member

    I have setup my site to capture the leads generated from my affiliates.

    It shows up in the back office (WP) under Manage Leads.

    I enabled the : Show leads/conversions data to affiliates – feature.

    When I login to the affiliate I do not see anything under referrals.

    Any suggestions?

    Thanks.

    November 23, 2012 at 3:54 am #51717
    admin
    Keymaster

    The leads are shown in the following menu of the affiliate area (this is where your affiliates go to see their leads data):

    Referrals -> Leads

    So click on the “Leads” menu under the referrals area.

    Also, make sure you are logged into the affiliate account that generated those leads. The WP dashbaord shows all leads as that one is for admin. The individual affiliate area will only shows leads generated by that particular affiliate.

    November 28, 2012 at 6:49 pm #51718
    brendastlouis
    Member

    I do not have a Leads menu ( or any sub menu ) under the Referrals menu in the back office for the affiliates. Is there something I might be missing?

    November 29, 2012 at 6:27 am #51719
    Ivy
    Member

    Please load a fresh copy of the plugin then check that menu.

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    December 4, 2012 at 3:12 pm #51720
    brendastlouis
    Member

    Done that and it still does not show up?

    December 5, 2012 at 12:27 am #51721
    admin
    Keymaster

    The only explanation for that menu item to be not there is if you didn’t upgrade the plugin correctly using our upgrade instruction:

    http://www.tipsandtricks-hq.com/wordpress-affiliate/wordpress-affiliate-platform-installation-guide-6

    What version number do you see for that plugin when you look at it in your WordPress plugins menu?

    Can you please post a link to your affiliate login page and share the details of a test affiliate account so I can log in and check this?

    December 10, 2012 at 6:24 pm #51722
    brendastlouis
    Member

    I am using this version of the plugin: Version v5.3.6 according to wordpress.

    Here is the link to my affiliate site:

    [http://knowthatyouknow.com/affiliates/]

    Test Account

    User:tipsandtricks

    Password:3493

    March 8, 2013 at 1:06 am #51723
    ladypop2012
    Member

    You need to make sure under your wp affiliate settings you have this checked : Enable Contact Form 7 Lead Capture: you have to use Contact Form 7 if you want to see the leads in the referring affiliates account.

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