Why doesn't the free download button work properly?

[rpitcairn]

I tried making the button for a free download of an app I have in Amazon S3. I have it set up properly for sale, and it does go to Paypal when using the “add to cart” button. However, when trying this free download button I get an email with a link but using the link gives me this error message:

The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

Please tell the site administrator the problem was due to the following reason:

The file (on the server) containing your download couldn’t be opened.

So what does this mean? How do I fix it?

[Peter]

This post might help you:

https://support.tipsandtricks-hq.com/forums/topic/encyrpted-download-links-will-not-opendownload-file

[wzp]

I can immediately tell from the error message, that you are not properly integrating Amazon S3 into eStore. If you are hosting the file on Amazon S3, YOU MUST USE the eStore native Amazon S3 integration:

Amazon Web Services Simple Storage Service (AWS S3) Integration

Failure to do so will result in a DOUBLING of your server’s bandwidth.

[rpitcairn]

I don’t understand. I watched the video as to how to do it. I put in my certification codes in the settings and created the link as specified in the instructions you have pointed me to. So what is not right? I have gone over the instructions several times and it appears that everything is right. Can you be more specific? When we test for a purchase and download we repeatedly get an error message back.

Very frustrating!

[wzp]

Look very carefully at the product URI you specified. Did you, per the video and the documentation, use AS3TP:// and not HTTP:// for the product URI? That error would only occur if you used HTTP:// and not AS3TP:// to specify the product location.

[rpitcairn]

This is what is confusing. I watched the video on constructing the URL and followed it exactly, starting with AS3TP, etc. and put in the bucket and object names as indicated in the appropriate places. However, when I go to the settings and enter (paste) that URL into the box for the download link, then the eStore plugin adds to it spontaneously and it ends up with a link that starts with https….

I have tried it half a dozen times with always the same results. I have emptied manually the link box and entered the URL I created (as described) and this still happens. I assumed that the plugin was doing this as it includes the access code I can see. So sounds like you are saying this is not right but what can I do about it? The plugin seems to be doing it without my intention.

[wzp]

Or, you have auto-complete turned on in your browser? Have you tried MANUALLY typing in the URI?

[rpitcairn]

That could be the issue. Will check. Will also type in manually. I had worked on this so many hours yesterday I was really exhausted when I posted. Perhaps I can think more clearly this morning.

Thanks.

[rpitcairn]

Yes, that works. I realize now that my problem was that I was using a program to define the link that kept adding info to the clipboard and thus when I pasted in, all this extra stuff was put in. I did not know (until today) that it would do that. Anyway, thanks for your help and sorry for taking your time unnecessarily.

— Richard

[Author]

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