December 21, 2011 at 9:18 am #5095zenfredMember
I’m using emember 7.4.7 and wp 3.3.Editing a membership type or adding a new one gets an error “Membership Level Update Failed” or “couldn’t be created”.
Thx for your help.December 22, 2011 at 10:15 am #39934
Just to confirm… you deactivated the plugin and then reactivated it after the upgrade right? The upgrade instruction for WP eMember can be found here:April 5, 2018 at 9:32 pm #39935
Today I went to edit some information in eMember but all the text scrolled up and disappeared whenever I clicked an edit button for a specific Membership level. I have v9.1.9. Trying to figure out why this is happening. I searched the forum, but didn’t find any info on this particular issue. Your help would be appreciated. Thanks.April 5, 2018 at 11:38 pm #39936
- Did you recently change your theme, since the last time you did this?
- Were you using a desktop or mobile device?
- What browser and version were you using?
Also it is a good idea to do the following:April 6, 2018 at 6:27 pm #39937
1. No. I didn’t change my theme. However, I recently updated to WordPress 4.9.5 and problems seem to start after that. I have a custom WP theme.
2. I’m using a desktop computer.
3. My browser is Windows 10.
Regarding re-installing the plugin – I read the instructions, but don’t know how to build a “test WordPress site”. So I am concerned that my members won’t be able to access content if something goes wrong with the re-install process.April 7, 2018 at 3:37 am #39938
Installing a fresh, or the latest version of the plugin does not affect any of your existing data; unless you’ve made any customizations to the existing plugin code.April 7, 2018 at 3:53 am #39939
You don’t need to build a test site. Take a backup of your database if you want. If you follow what is explained there, you won’t lose any data saved by the plugin. Your members, membership levels, settings configuration etc will stay as is.April 7, 2018 at 12:40 pm #39940
So, just to be sure I understand the instructions correctly, I need to…
1. Deactivate and delete the plugin from my WordPress site
2. Re-upload the eMember zip file stored on my computer
3. Re-activate the plugin
And all my settings will be retained. Is that correct?
I have eMember v9.1.9. Is this the latest version of the plugin, or should I download and install a newer version?April 7, 2018 at 12:47 pm #39941
Yes to what you said and all your settings will be retained. Please download a new copy now and use that.April 9, 2018 at 1:49 pm #39942
Hi again – Unfortunately, I got a very long error message when I tried to delete the WP eMember plugin from my site. It began: Deletion failed: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN”
Do you know why this happened or have any suggestions on what should I do now?April 10, 2018 at 5:14 am #39943
As the admin of your site, you should be able to delete any wordpress plugin anytime you want. You need to show this to your hosting provider so they can see why a plugin deletion is failing on this server (it could be an issue related to permission).April 10, 2018 at 10:01 pm #39944
Okay. Thank you. You’ve been very helpful.
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