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Unable to edit membership type or create new one

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Unable to edit membership type or create new one

Tagged: eMember, membership levels

  • This topic has 11 replies, 4 voices, and was last updated 7 years, 1 month ago by siteseer.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • December 21, 2011 at 9:18 am #5095
    zenfred
    Member

    I’m using emember 7.4.7 and wp 3.3.Editing a membership type or adding a new one gets an error “Membership Level Update Failed” or “couldn’t be created”.

    Thx for your help.

    December 22, 2011 at 10:15 am #39934
    admin
    Keymaster

    Just to confirm… you deactivated the plugin and then reactivated it after the upgrade right? The upgrade instruction for WP eMember can be found here:

    https://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-installation-upgrade-instructions-3

    April 5, 2018 at 9:32 pm #39935
    siteseer
    Member

    Today I went to edit some information in eMember but all the text scrolled up and disappeared whenever I clicked an edit button for a specific Membership level. I have v9.1.9. Trying to figure out why this is happening. I searched the forum, but didn’t find any info on this particular issue. Your help would be appreciated. Thanks.

    April 5, 2018 at 11:38 pm #39936
    wzp
    Moderator

    1. Did you recently change your theme, since the last time you did this?
    2. Were you using a desktop or mobile device?
    3. What browser and version were you using?

    Also it is a good idea to do the following:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    April 6, 2018 at 6:27 pm #39937
    siteseer
    Member

    1. No. I didn’t change my theme. However, I recently updated to WordPress 4.9.5 and problems seem to start after that. I have a custom WP theme.

    2. I’m using a desktop computer.

    3. My browser is Windows 10.

    Regarding re-installing the plugin – I read the instructions, but don’t know how to build a “test WordPress site”. So I am concerned that my members won’t be able to access content if something goes wrong with the re-install process.

    April 7, 2018 at 3:37 am #39938
    wzp
    Moderator

    Installing a fresh, or the latest version of the plugin does not affect any of your existing data; unless you’ve made any customizations to the existing plugin code.

    April 7, 2018 at 3:53 am #39939
    admin
    Keymaster

    You don’t need to build a test site. Take a backup of your database if you want. If you follow what is explained there, you won’t lose any data saved by the plugin. Your members, membership levels, settings configuration etc will stay as is.

    April 7, 2018 at 12:40 pm #39940
    siteseer
    Member

    So, just to be sure I understand the instructions correctly, I need to…

    1. Deactivate and delete the plugin from my WordPress site

    2. Re-upload the eMember zip file stored on my computer

    3. Re-activate the plugin

    And all my settings will be retained. Is that correct?

    I have eMember v9.1.9. Is this the latest version of the plugin, or should I download and install a newer version?

    April 7, 2018 at 12:47 pm #39941
    wzp
    Moderator

    Yes to what you said and all your settings will be retained. Please download a new copy now and use that.

    April 9, 2018 at 1:49 pm #39942
    siteseer
    Member

    Hi again – Unfortunately, I got a very long error message when I tried to delete the WP eMember plugin from my site. It began: Deletion failed: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN”

    Do you know why this happened or have any suggestions on what should I do now?

    April 10, 2018 at 5:14 am #39943
    admin
    Keymaster

    As the admin of your site, you should be able to delete any wordpress plugin anytime you want. You need to show this to your hosting provider so they can see why a plugin deletion is failing on this server (it could be an issue related to permission).

    April 10, 2018 at 10:01 pm #39944
    siteseer
    Member

    Okay. Thank you. You’ve been very helpful. =)

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