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[Resolved] Unable to add the Start Date to Additional Membership Levels

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Unable to add the Start Date to Additional Membership Levels

Tagged: additional membership levels, start date

  • This topic has 8 replies, 3 voices, and was last updated 3 years, 11 months ago by Linda Bell.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • June 21, 2021 at 12:28 pm #83212
    Linda Bell
    Participant

    My eMember plugin is not allowing me to add a start date to an Additional Membership Level. It brings up a dropdown box to select the month, another dropdown box to select the year. Below those are two small dropdown boxes that you cannot click on. It won’t let me manually add the date either. Please advise.

    • This topic was modified 3 years, 11 months ago by Linda Bell.
    • This topic was modified 3 years, 11 months ago by Linda Bell.
    June 21, 2021 at 4:28 pm #83217
    wzp
    Moderator

    Please perform this test to see if there are any JavaScript errors on your site?

    June 21, 2021 at 6:53 pm #83221
    admin
    Keymaster

    Also, a good idea to do the following (just to make sure):

    Re-install or Load a Fresh Copy of the Plugin(s)

    June 21, 2021 at 8:19 pm #83222
    Linda Bell
    Participant

    I’m getting the following error on the Console:

    JQMIGRATE: Migrate is installed, version 3.3.2
    jquery.tools18.min.js?ver=10.1.8:281 Uncaught TypeError: Cannot read property ‘msie’ of undefined
    at jquery.tools18.min.js?ver=10.1.8:281
    at jquery.tools18.min.js?ver=10.1.8:358

    To help troubleshoot this, I’m running:
    Wordpress 5.7.2
    WP eMember v10.1.8
    WP eStore 8.2.6

    Am I using the most current version of WP eMember?

    • This reply was modified 3 years, 11 months ago by Linda Bell.
    • This reply was modified 3 years, 11 months ago by Linda Bell.
    • This reply was modified 3 years, 11 months ago by Linda Bell.
    June 22, 2021 at 2:40 pm #83230
    wzp
    Moderator

    Cannot read property ‘msie’ of undefined
    at jquery.tools18.min.js?ver=10.1.8:281

    Are you still using Microsoft Internet Explorer???

    • This reply was modified 3 years, 11 months ago by wzp.
    June 22, 2021 at 3:19 pm #83232
    Linda Bell
    Participant

    Great news! I deleted/reinstalled a fresh version of the plugin and it’s working now. Hooray! (And no, I don’t use Internet Explorer. I’m on a Mac. I use Chrome and Safari. Don’t know why ‘msie” was in the error.)

    • This reply was modified 3 years, 11 months ago by Linda Bell.
    June 22, 2021 at 4:53 pm #83234
    Linda Bell
    Participant

    “Cannot read property ‘msie’ of undefined at jquery.tools18.min.js?ver=10.1.8:281”

    What’s odd is that I was not using Internet Explorer. I was using Google Chrome. (Same error on Safari.)

    June 22, 2021 at 7:31 pm #83235
    admin
    Keymaster

    We no longer use the following JS library so lets try to find out where that is coming from:

    
    jquery.tools18.min.js
    

    There should be a full path or URL with that error that gives a clue as to which plugin or addon it is coming from. Can you take a look to see where that is coming from?

    June 22, 2021 at 9:14 pm #83237
    Linda Bell
    Participant

    I’ve already deleted the plugin and replaced it with a fresh copy, so I can’t explore the issue. Fortunately, everything is working great now. Thank you for the support! I really love your products!

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