Unable to add the Start Date to Additional Membership Levels

[Linda Bell]

My eMember plugin is not allowing me to add a start date to an Additional Membership Level. It brings up a dropdown box to select the month, another dropdown box to select the year. Below those are two small dropdown boxes that you cannot click on. It won’t let me manually add the date either. Please advise.

• This topic was modified 1 year, 11 months ago by Linda Bell.
• This topic was modified 1 year, 11 months ago by Linda Bell.

[wzp]

Please perform this test to see if there are any JavaScript errors on your site?

[admin]

Also, a good idea to do the following (just to make sure):

Re-install or Load a Fresh Copy of the Plugin(s)

[Linda Bell]

I’m getting the following error on the Console:

JQMIGRATE: Migrate is installed, version 3.3.2
jquery.tools18.min.js?ver=10.1.8:281 Uncaught TypeError: Cannot read property ‘msie’ of undefined
at jquery.tools18.min.js?ver=10.1.8:281
at jquery.tools18.min.js?ver=10.1.8:358

To help troubleshoot this, I’m running:
Wordpress 5.7.2
WP eMember v10.1.8
WP eStore 8.2.6

Am I using the most current version of WP eMember?

• This reply was modified 1 year, 11 months ago by Linda Bell.
• This reply was modified 1 year, 11 months ago by Linda Bell.
• This reply was modified 1 year, 11 months ago by Linda Bell.

[wzp]

Cannot read property ‘msie’ of undefined
at jquery.tools18.min.js?ver=10.1.8:281

Are you still using Microsoft Internet Explorer???

• This reply was modified 1 year, 11 months ago by wzp.

[Linda Bell]

Great news! I deleted/reinstalled a fresh version of the plugin and it’s working now. Hooray! (And no, I don’t use Internet Explorer. I’m on a Mac. I use Chrome and Safari. Don’t know why ‘msie” was in the error.)

• This reply was modified 1 year, 11 months ago by Linda Bell.

[Linda Bell]

“Cannot read property ‘msie’ of undefined at jquery.tools18.min.js?ver=10.1.8:281”

What’s odd is that I was not using Internet Explorer. I was using Google Chrome. (Same error on Safari.)

[admin]

We no longer use the following JS library so lets try to find out where that is coming from:

jquery.tools18.min.js

There should be a full path or URL with that error that gives a clue as to which plugin or addon it is coming from. Can you take a look to see where that is coming from?

[Linda Bell]

I’ve already deleted the plugin and replaced it with a fresh copy, so I can’t explore the issue. Fortunately, everything is working great now. Thank you for the support! I really love your products!

[Author]

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