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Posts
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Problem.
We have the paid wp emembers plugin. Also configured multiple-memberships per level (yes we have a base “free” one).
The problem is — we have TWO different memberships level that have timed expiration. One of them is for 1 day, the other one is for 30 days.
Once a member buys lets say.. the 30 day one — he has access to that page-protected content for 30 days. Cool.
If he buys the other one — he has access to ANOTHER page protected by THAT level’s allowance for 1 day. So far so good.
But the only problem is, that once the second one (1-day membership) expires — for some reason he looses his 30-day membership as well!!
That is certainly problematic ESPECIALLY since we’re talking PAID products/memberships here!
Please help!
Did you setup multiple membership levels, per these instructions?
Also, do you have any auto-downgrade on membership level expirations enabled?
Yes, sir — multiple memberships are active AND successfully used for non-timed memberships!
Now — what do you mean “do you have any auto-downgrade on membership level expirations enabled?” ?
What does this option affect and where is it?
what do you mean “do you have any auto-downgrade on membership level expirations enabled?”
Are you doing this?
https://www.tipsandtricks-hq.com/wordpress-membership/auto-downgrade-membership-account-addon-941
I wanted to make sure the expired level isn’t causing ALL paid levels to downgrade.
In the issue described; do the affected users only have a 30 DAY and a 1 DAY membership, or do they also have a FREE membership level as well?
When they pay for a 1 DAY membership, on top of the 30 DAY membership; does the 30 DAY membership “keep” its expected expiration date, while the 1 DAY membership is active?
They have FREE membership, they also have other paid memberships (without any time-limits/intervals for them — a “lifeteime” membership with no expiration THAT IS NOT the basic/free one)
AND yes — it seems to “end” all timed memberships but i will test by adding another one.
No i have not set up auto-downgrade and “When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level.” is NOT ticked!
And you are using the latest version of the plugin?
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
I will check your protection and level settings to see what is going on. I have sent you an email for it.
I am very sorry for the delay i had no internet prior to this point.
Here are login credentials:
User: ***** MODERATED *****
pass: ***** MODERATED *****
Please change & resend the credential information, by responding to the email that @admin sent you. This forum can be viewed by other users so you don’t want to share sensitive login info here.
Since you are using the multiple levels per user feature, please go to the settings menu and enable the following checkbox:
When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level.
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