December 20, 2018 at 10:39 am #15247
We have the paid wp emembers plugin. Also configured multiple-memberships per level (yes we have a base “free” one).
The problem is — we have TWO different memberships level that have timed expiration. One of them is for 1 day, the other one is for 30 days.
Once a member buys lets say.. the 30 day one — he has access to that page-protected content for 30 days. Cool.
If he buys the other one — he has access to ANOTHER page protected by THAT level’s allowance for 1 day. So far so good.
But the only problem is, that once the second one (1-day membership) expires — for some reason he looses his 30-day membership as well!!
That is certainly problematic ESPECIALLY since we’re talking PAID products/memberships here!
Please help!December 20, 2018 at 8:42 pm #78937
Did you setup multiple membership levels, per these instructions?
Also, do you have any auto-downgrade on membership level expirations enabled?December 24, 2018 at 3:28 pm #78938
Yes, sir — multiple memberships are active AND successfully used for non-timed memberships!
Now — what do you mean “do you have any auto-downgrade on membership level expirations enabled?” ?
What does this option affect and where is it?December 24, 2018 at 4:27 pm #78939
what do you mean “do you have any auto-downgrade on membership level expirations enabled?”
Are you doing this?
I wanted to make sure the expired level isn’t causing ALL paid levels to downgrade.
In the issue described; do the affected users only have a 30 DAY and a 1 DAY membership, or do they also have a FREE membership level as well?
When they pay for a 1 DAY membership, on top of the 30 DAY membership; does the 30 DAY membership “keep” its expected expiration date, while the 1 DAY membership is active?December 24, 2018 at 6:22 pm #78940
They have FREE membership, they also have other paid memberships (without any time-limits/intervals for them — a “lifeteime” membership with no expiration THAT IS NOT the basic/free one)
AND yes — it seems to “end” all timed memberships but i will test by adding another one.
No i have not set up auto-downgrade and “When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level.” is NOT ticked!December 25, 2018 at 1:27 pm #78941
And you are using the latest version of the plugin?December 25, 2018 at 7:11 pm #78942
Version v10.1.6 is currently active. Is that the latest?December 26, 2018 at 1:49 am #78943
I will check your protection and level settings to see what is going on. I have sent you an email for it.January 3, 2019 at 7:39 am #78944
I am very sorry for the delay i had no internet prior to this point.
Here are login credentials:
User: ***** MODERATED *****
pass: ***** MODERATED *****January 3, 2019 at 2:06 pm #78945
Please change & resend the credential information, by responding to the email that @admin sent you. This forum can be viewed by other users so you don’t want to share sensitive login info here.January 3, 2019 at 7:13 pm #78946
Just did it!January 5, 2019 at 3:43 am #78947
Since you are using the multiple levels per user feature, please go to the settings menu and enable the following checkbox:
When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level.August 5, 2021 at 10:57 am #83466
I am having exactly the same issue – did this ever get resolved?August 6, 2021 at 1:17 am #83476
Go to the settings menu of the plugin and enable the following feature which solves this:
When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level.
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