Authorize.net transaction goes through, but download link is not sent

[lindseytyner]

We’ve been using this plugin for over a year, but all of a sudden we are having this problem. When someone signs up and pays for a product (regardless of whether they use a coupon or not) they are taken to the payment page and then after hitting submit they get this page:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

The payment is in fact going through, but this page error is scary to our clients and they end up not getting the email with the downloadable link.

When I look in the log file there is a success message and in the payment log file it seems fine:

[01/15/2013 8:28 PM] – SUCCESS :eStore post payment processing script invoked

[01/15/2013 8:28 PM] – SUCCESS :Handling payment data from: authorize

[01/15/2013 8:28 PM] – SUCCESS :Retrieving order details… Key: <KEY> Gateway: authorize

[01/15/2013 8:28 PM] – SUCCESS :Retrieved Item Details: 6|Hiring Plan Webinar|1|1||coupon=AAAAA&ip=<1.0.0.0>

[01/15/2013 8:28 PM] – SUCCESS :Order Received… verifying payment data.

[01/15/2013 8:28 PM] – SUCCESS :Performing post payment processing tasks.

[01/15/2013 8:28 PM] – SUCCESS :Item Number: 6

[01/15/2013 8:28 PM] – SUCCESS :Item Name: Hiring Plan Webinar

[01/15/2013 8:28 PM] – SUCCESS :Item Quantity: 1

[01/15/2013 8:28 PM] – SUCCESS :Item Total: 1

[01/15/2013 8:28 PM] – SUCCESS :Item Currency: USD

[01/15/2013 8:28 PM] – SUCCESS :Coupon Code Used : AAAAA

[01/15/2013 8:28 PM] – SUCCESS :Product Price after applying fixed amount discount: 1

[01/15/2013 8:28 PM] – SUCCESS :Checking if membership inegration is being used.

[01/15/2013 8:28 PM] – SUCCESS :Generating download link for single file.

[01/15/2013 8:28 PM] – SUCCESS :Download Link : [redacted]

[01/15/2013 8:28 PM] – SUCCESS :Sending product email

[01/15/2013 8:28 PM] – SUCCESS :Product Email successfully sent

[01/15/2013 8:28 PM] – SUCCESS :Notify Email successfully sent

[01/15/2013 8:28 PM] – SUCCESS :Creating transaction result display value

[01/15/2013 8:28 PM] – SUCCESS :Transaction result display value set

[01/15/2013 8:28 PM] – SUCCESS :GA tracking if being used…

[01/15/2013 8:28 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/15/2013 8:28 PM] – SUCCESS :Performing global autoresponder signup if specified.

[01/15/2013 8:28 PM] – SUCCESS :Recording transaction details…

[01/15/2013 8:28 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.

[01/15/2013 8:28 PM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.

[01/15/2013 8:28 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

[01/15/2013 8:28 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

[01/15/2013 8:28 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

[01/15/2013 8:28 PM] – SUCCESS :===> End Affiliate Commission Check <===

[01/15/2013 8:28 PM] – SUCCESS :Checking if the Author ID field has been used in any of the purchased product for revenue sharing purpose.

[01/15/2013 8:28 PM] – SUCCESS :Revenue sharing feature is not in use.

[01/15/2013 8:28 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

[01/15/2013 8:28 PM] – SUCCESS :End of post payment processing tasks.

[01/15/2013 8:28 PM] – SUCCESS :gateway=authorize, <DELETED DUE TO PERSONAL INFO>

The download link listed in the log file works fine, but for some reason the email isn’t being sent (even though it says it is).

I have installed a new installation of this plugin and the error still occurs. Can someone help me figure this out? All seems to be fine on the Authorize.net side as transaction are actually going through.

Thanks for your help.

[admin]

The plugin is definitely sending the email. If the email is not arriving in the inbox then is is getting blocked by something else. This checklist will help you find out what it is:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Regarding the authorize.net error, please check the following posts that should help:

https://support.tipsandtricks-hq.com/forums/topic/authorizenet-an-error-occurred-while-trying-to-report-this-transaction

Authorize.net SIM – Most Common Causes of the "Thank You" Page Redirect Error

eStore – authorize.net declines

Since you mentioned that this started happening recently, I would recommend you to read this post too (it may give you some additional pointers):

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

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