Subtotal and Tax not showing for Shopping Cart

[Bernard]

On the server copy of my Shopping Cart, the Sub Total and Tax is not showing. The site is here:

[http://bargill.websolutionsni.com/index.php?page_id=200]

This works fine on my development copy of the site, on my computer, so could you suggest what issue might be?

I’ve looked through all the settings in admin and can’t see any reason and also looking through the code for possible reason. Also searched forum and internet, but haven’t found any similar issues.

[wpCommerce]

Hi, have you enabled tax calculation in the eStore settings (under Shipping & Tax Related Settings)? It’s a checkbox next to Calculate Tax label.

Please see this post for more instructions:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-tax-calculation-916

[Bernard]

Hi,

Yes that’s enabled. I’ve looked at all those settings and set and reset those and it looks to be a bug. As I said it works on local site but not on uploaded site.

[Bernard]

Another clue might be the following. If I turn on the checkbox ‘Show Tax Inclusive Amount’ this shows ok for individual product prices, but doesn’t calculate this for the total amount. It’s turned on on the site now:

[http://bargill.websolutionsni.com/index.php?page_id=200]

[admin]

Okay the first thing I noticed is that the shopping cart plugin code has been modified on your site. This is potentially causing this issue. It is likely that whoever made code changes messed up some logic in the plugin code.

Please load a fresh copy of the WP eStore plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Then add an item to the cart and check the shopping cart total. Please let me know when you have done that so I can also check your site and verify that it is working.

[Bernard]

I have just done this with a clean copy of the WPEstore plugin and I get the same issues. I’d already tried this before. It’s nothing to do with the changes I’ve made, as far as I can see, as it works on my LOCAL copy. It doesn’t work on live server.

I suspect that it has something to do with the settings for displaying tax not working correctly. I had entered a change to give free shipping for over £100, so this may have caused the issue. Tax details were showing up to this point.This was confirmed by a colleague who did a demo of the site.

[Bernard]

I’ve finally found what the issue is and it looks to be a bug.

Here’s what you do to replicate it:

I’ve set a 20% tax General Tax rate in Settings and checked Enables Tax calculation.

Add in a first product in WPestore and set a tax rate of 0% for it.

Then don’t set the other products tax rates.

No tax will be calculated for any of the products.

Overall, I’m very happy with your product, but this looks like a fix you need to make.

[admin]

The way it works is that if you specify a tax rate in the product then that rate will take effect (not the one in the general settings). The tax rate from the general settings will be used when you don’t have an individual rate set in a product (this is what will happen for most cases). This design allows you to apply a general tax rate for your store and override the tax for some specific products.

With that said, are you adding the only product to the shopping cart that has an individual tax rate or 0 and expecting the cart to apply tax? If you do want to apply tax to for that product then simply don’t specify a tax rate of 0 for that product.

[Author]

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