Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Subscription Payments not working
Tagged: renewal status, thank you page no output
- This topic has 9 replies, 2 voices, and was last updated 14 years ago by
amin007.
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May 17, 2011 at 7:32 pm #3426
dskallman
MemberHi,
I have set these product payments to be monthly: http://wpcmshost.com/partner-program/ds/. However the monthly renewal is not going through automatically. I set the main price and then made the subscription renewal every one month at the same price. Why is this not working for me?
Thanks!
May 18, 2011 at 12:21 am #32624amin007
ParticipantThe buttons you have on this page are “Add to Cart” type buttons. You understand the difference between an “add to cart” type button and a subscription type button right? This post explains the difference:
Please spend some time reading the documentation of how to create a subscription button and it will save you a lot of hassle:
http://www.tipsandtricks-hq.com/ecommerce/how-to-add-a-subscription-button-for-recurring-payment-400
May 19, 2011 at 5:45 pm #32625dskallman
MemberThanks, I appreciate your response. Can I use a custom button with subscriptions, similar to the buy not option?
May 19, 2011 at 6:07 pm #32626dskallman
MemberI am referring to something like this:
[wp_eStore_buy_now_custom_button id=x button=http://yoururl.com/images/select-button.png]
But for the subscribe button instead?
May 19, 2011 at 6:19 pm #32627dskallman
MemberOnce last question, can I have people who already paid once use their same account to start with subscription button, or do I have to delete their account and have them start over again?
May 20, 2011 at 1:10 am #32628amin007
ParticipantYou can use the following option to just get them to upgrade (no need to delete their existing account)
May 20, 2011 at 2:01 am #32629dskallman
MemberPerfect, thanks!
Last thing, I hope. How can I use a custom button image with the subscribe option?
May 20, 2011 at 4:56 am #32630amin007
ParticipantMay 20, 2011 at 1:53 pm #32631dskallman
MemberFor some reason the image URL I am trying to save isn’t. I add it, save the product and when I got back it is not longer there or saved. Any thoughts on why this could be happening?
May 20, 2011 at 11:45 pm #32632amin007
ParticipantYou most likely upgraded the plugins and didn’t do a deactivate and reactivate. This is why it is important to follow the upgrade instruction (see the upgrade section):
http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31
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