Stripe trial period failure

[creativenergy]

Hi There

I have setup a website to run with stripe payments only

I created a product with a free trial period for 14 days and then a payment of 997.00 (+whatever addons the customer has added – variations)

When I test this I use days to shorten the testing period.

I setup a free trial for 1 day then charge 1.00 one day later but stripe keeps charging the 1.00 continuously. I have tried this on live mode and still the same. Is this a stripe issue or a bad settings issue?

I also want to setup a free trial and then a payment plan (free trial of 14 days then 3 monthly payments of 339.00) – is this still not achievable with your plugin and stripe?

PLEASE LET ME KNOW ASAP

Thanks

Garreth

[wzp]

Please redo some of your testing, with the debug logs enabled and post them here. You need to differentiate between a plugin failure, and Stripe rejecting outlandish subscription plans.

[creativenergy]

Hi There

Thanks for your response – I am posting the debug file from the subscription settings doc: wp_pg_debug.log

This is setup to do the following: Charge £0 for a 4 day free trial and then £1 once the next day (day 5)

****** has been used in place of emails/shipping/sensitive info etc

Screenshot of subscription setup: [https://snag.gy/NsfvoK.jpg]

Screen of product setup: [https://snag.gy/FHNqQW.jpg]

[redacted]

[wpCommerce]

@creativenergy, Are you having this issue?

https://support.tipsandtricks-hq.com/forums/topic/estore-stripe-taking-money-immediately-despite-free-trial

[creativenergy]

Hi There

I have added multiple new products & subscriptions all with the same issue of charging immediately at the start both in sandbox & live mode

I am not sure why this is happening

If the trial period is free, and a payment due after the trial, should the product price be zero?

Or should the product price be £1 and the subscription price be zero?

Thanks

[wpCommerce]

We need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[creativenergy]

Cheers thanks – will sort that out for you

[wpCommerce]

@creativenergy, There was a minor bug where the subscription wouldn’t stop after the trial period for a once off payment. Updating the plugin has fixed this issue.

[Author]

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