Stats not showing any sales

[Ronregan]

I read the other posts, checked debug files nothing there. I have made actual sales and no Stats, no customers are showing, I receive the emails stating that there has been sales and paypal reflects a payment. any suggestions

[admin]

What do you mean by the following statement? Do you mean that the debug files are empty or do you mean there is no failure there?

"debug files nothing there"

If the debug files are empty then you need to get that working first. Please check this checklist which will help you:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

In case you are confused with the debug option… this post will add clarification:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Here is another related post:

https://support.tipsandtricks-hq.com/forums/topic/stats-page-not-showing-any-sales

[Ronregan]

This is what was in my ipm handlle debug log… (sandbox) Stats still did not show a transaction.

thanks

[03/26/2012 10:21 PM] – SUCCESS :Paypal Class Initiated by 173.0.82.126 [03/26/2012 10:21 PM] – SUCCESS :Post string : [admin deleted post data]

[03/26/2012 10:21 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed. [03/26/2012 10:21 PM] – SUCCESS :IPN successfully verified. [03/26/2012 10:21 PM] – SUCCESS :Creating product Information to send. [03/26/2012 10:21 PM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear! [03/26/2012 10:21 PM] – FAILURE :IPN product validation failed. [03/26/2012 10:21 PM] – SUCCESS :Paypal class finished.

---

[Peter]

Hi,

Your debug file has revealed that the reason your stats aren’t updating is because “FAILURE :Funds have not been cleared yet”.

Please look at this post which will help you identify the possible reason for why this is happening:

https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment

[Ronregan]

Hello again, the last debug I sent you was from my sandbox. The sandbox said the payment completed – Wp-Estore didn’t. I receive IPN information from other pages, (s2member) but When something is purchased from WpEstore I see no stats, no customers – I sent a payment to the live site – paypal says payment completed, my email verified that a payment has been made, but the log file showed nothing. all payments are being received via the same paypal account. Is there a contact number so that I can be “walked through”?. This is very frustrating – writing – waiting a day – then writing again.

[admin]

This is not going to work unless you setup your Sandbox account correctly with all the proper setup. Your PayPal sandbox account DOES NOT get all the correct permissions as soon as you create the account (it is just how PayPal does it). You actually need to verify a few things before PayPal lets you automatically accept fund into the account. We have a post that explains some of this:

https://support.tipsandtricks-hq.com/forums/topic/quick-guide-to-paypal-sandbox-setup

With that said, “Payment completed” and “Fund Cleared” is NOT the same thing. Both of them need to be successful so that scammers cannot scam the system. eStore will not process the payment until the “Fund is cleared” by PayPal and it receives that message from PayPal.

Some users get confused with the whole PayPal sandbox setup thing as PayPal designed it for developers. This is why we sometimes advise users to use their live PayPal account for testing (you can always issue a refund after the test).

[Ronregan]

I Set up the “live account”. this is the account where all of my payments go through. After I made a transaction ( as a verified sender) via Wp-Estore, Paypal took the money from my account, sent me a transaction ID # via email and showed that the payment had cleared though my own paypal account. Several other people made payments to me and all I have to go by is the email that is being sent to me from Paypal.

I have attached both ends of my transaction to show that a payment did, in fact, clear. But wp estore is not recording it. Obviously, the funds did clear.

(personal info has been changed)

Order Description:

Shopping Cart

Item Total:

$6.00 USD

Sales Tax:

$0.00 USD

Shipping:

$0.00 USD

Handling:

$0.00 USD

Total amount:

$6.00 USD

Fee amount:

-$0.47 USD

Net amount:

$5.53 USD

Issue a refund

You have up to 60 days to refund the payment.

Custom:

ip=xx.xx.xx.xx.

Date:

Mar 28, 2012

Time:

18:07:38 PDT

Status:

Completed

Contact Telephone:

555-555-5555

Business Contact Information

Customer Service URL: email*

Customer Service Email:

email*

Payment Type:

Instant

*************************************

My account

Funding Type:

Instant Transfer

Funding Source:

$6.00 USD – my bank (Confirmed) x-0210

Back Up Funding Source:

MasterCard Card XXXX-XXXX-XXXX-5223

PS. all of the DBs on the back end of Wp e-store are blank( except products). I dont know if this helps, but I checked

[Peter]

Can also please share the contents of the “ipn_handle_debug.log” file for this latest transaction with your real PayPal account you are referring to?

This post will help if you don’t know where to find this “ipn_handle_debug.log” file:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[Ronregan]

Hello again, for what ever reason, the payment showed up! … I didn’t change anything. I am cautiously optimistic that the problem resolved itself, however the other payments did not show. I will resolve them from my emails. The only thing that I can think of that may have forced it was issue myself a refund. after I did that, I made another payment and voila’ a customer! …. I’ll keep in touch

[Author]

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