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Stats not showing any sales

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Stats not showing any sales

Tagged: No Customers, stats

  • This topic has 8 replies, 3 voices, and was last updated 10 years, 11 months ago by Ronregan.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 26, 2012 at 2:51 am #5914
    Ronregan
    Member

    I read the other posts, checked debug files nothing there. I have made actual sales and no Stats, no customers are showing, I receive the emails stating that there has been sales and paypal reflects a payment. any suggestions

    March 26, 2012 at 3:14 am #43396
    admin
    Keymaster

    What do you mean by the following statement? Do you mean that the debug files are empty or do you mean there is no failure there?

    "debug files nothing there"

    If the debug files are empty then you need to get that working first. Please check this checklist which will help you:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

    In case you are confused with the debug option… this post will add clarification:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    Here is another related post:

    https://support.tipsandtricks-hq.com/forums/topic/stats-page-not-showing-any-sales

    March 26, 2012 at 10:27 pm #43397
    Ronregan
    Member

    This is what was in my ipm handlle debug log… (sandbox) Stats still did not show a transaction.

    thanks

    [03/26/2012 10:21 PM] – SUCCESS :Paypal Class Initiated by 173.0.82.126 [03/26/2012 10:21 PM] – SUCCESS :Post string : [admin deleted post data]

    [03/26/2012 10:21 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed. [03/26/2012 10:21 PM] – SUCCESS :IPN successfully verified. [03/26/2012 10:21 PM] – SUCCESS :Creating product Information to send. [03/26/2012 10:21 PM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear! [03/26/2012 10:21 PM] – FAILURE :IPN product validation failed. [03/26/2012 10:21 PM] – SUCCESS :Paypal class finished.


    March 26, 2012 at 10:48 pm #43398
    Peter
    Member

    Hi,

    Your debug file has revealed that the reason your stats aren’t updating is because “FAILURE :Funds have not been cleared yet”.

    Please look at this post which will help you identify the possible reason for why this is happening:

    https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment

    March 29, 2012 at 12:45 am #43399
    Ronregan
    Member

    Hello again, the last debug I sent you was from my sandbox. The sandbox said the payment completed – Wp-Estore didn’t. I receive IPN information from other pages, (s2member) but When something is purchased from WpEstore I see no stats, no customers – I sent a payment to the live site – paypal says payment completed, my email verified that a payment has been made, but the log file showed nothing. all payments are being received via the same paypal account. Is there a contact number so that I can be “walked through”?. This is very frustrating – writing – waiting a day – then writing again.

    March 29, 2012 at 6:19 am #43400
    admin
    Keymaster

    This is not going to work unless you setup your Sandbox account correctly with all the proper setup. Your PayPal sandbox account DOES NOT get all the correct permissions as soon as you create the account (it is just how PayPal does it). You actually need to verify a few things before PayPal lets you automatically accept fund into the account. We have a post that explains some of this:

    https://support.tipsandtricks-hq.com/forums/topic/quick-guide-to-paypal-sandbox-setup

    With that said, “Payment completed” and “Fund Cleared” is NOT the same thing. Both of them need to be successful so that scammers cannot scam the system. eStore will not process the payment until the “Fund is cleared” by PayPal and it receives that message from PayPal.

    Some users get confused with the whole PayPal sandbox setup thing as PayPal designed it for developers. This is why we sometimes advise users to use their live PayPal account for testing (you can always issue a refund after the test).

    March 30, 2012 at 12:14 am #43401
    Ronregan
    Member

    I Set up the “live account”. this is the account where all of my payments go through. After I made a transaction ( as a verified sender) via Wp-Estore, Paypal took the money from my account, sent me a transaction ID # via email and showed that the payment had cleared though my own paypal account. Several other people made payments to me and all I have to go by is the email that is being sent to me from Paypal.

    I have attached both ends of my transaction to show that a payment did, in fact, clear. But wp estore is not recording it. Obviously, the funds did clear.

    (personal info has been changed)

    Order Description:

    Shopping Cart

    Item Total:

    $6.00 USD

    Sales Tax:

    $0.00 USD

    Shipping:

    $0.00 USD

    Handling:

    $0.00 USD

    Total amount:

    $6.00 USD

    Fee amount:

    -$0.47 USD

    Net amount:

    $5.53 USD

    Issue a refund

    You have up to 60 days to refund the payment.

    Custom:

    ip=xx.xx.xx.xx.

    Date:

    Mar 28, 2012

    Time:

    18:07:38 PDT

    Status:

    Completed

    Contact Telephone:

    555-555-5555

    Business Contact Information

    Customer Service URL: email*

    Customer Service Email:

    email*

    Payment Type:

    Instant

    *************************************

    My account

    Funding Type:

    Instant Transfer

    Funding Source:

    $6.00 USD – my bank (Confirmed) x-0210

    Back Up Funding Source:

    MasterCard Card XXXX-XXXX-XXXX-5223

    PS. all of the DBs on the back end of Wp e-store are blank( except products). I dont know if this helps, but I checked

    March 30, 2012 at 1:30 am #43402
    Peter
    Member

    Can also please share the contents of the “ipn_handle_debug.log” file for this latest transaction with your real PayPal account you are referring to?

    This post will help if you don’t know where to find this “ipn_handle_debug.log” file:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    March 31, 2012 at 12:26 am #43403
    Ronregan
    Member

    Hello again, for what ever reason, the payment showed up! … I didn’t change anything. I am cautiously optimistic that the problem resolved itself, however the other payments did not show. I will resolve them from my emails. The only thing that I can think of that may have forced it was issue myself a refund. after I did that, I made another payment and voila’ a customer! …. I’ll keep in touch :)

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