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I know this has been asked before, but I cannot find the solution. We just implemented the Customer Input plugin and when submitting the form to PayPal, on iPhones using Safari, the page never redirects to PayPal. The PayPal icon goes gray and the page just hangs. We pulled the Customer Input plugin and confirmed the redirect works fine on iPhones with Safari. We also confirmed that using Chrome on iPhone allows the redirect to happen correctly with Customer Input. So it appears there is a Safari-specific issue with the Customer Input plugin for Simple Cart. Other than directing customers to use Chrome, is there any fix pending for the Customer Input plugin to address this issue?
the URL is [piedmontband.store]
I have tested the simple cart plugin with the customer input addon on an iphone using safari and that works fine. So this is an issue specific to your site. Somewhere there is a conflict.
Just to be sure, load a fresh new copy of the customer input addon and make sure the simple cart plugin is updated to latest:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
Next, turn off that “Open PayPal Checkout Page in a New Tab” option in the settings of the Simple Cart plugin (to make sure safari is not stopping the new window opening).
Empty any caching and then do a test. Do you see any difference?
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