Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Simple Cart not redirecting to PayPal using Safari on iPhone

by

Tips and Tricks HQ Support Portal › Forums › Simple PayPal Shopping Cart › Simple shopping Cart Troubleshooting › Simple Cart not redirecting to PayPal using Safari on iPhone

  • This topic has 2 replies, 3 voices, and was last updated 2 years, 7 months ago by admin.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • August 4, 2020 at 1:40 am #15629
    Jeff
    Member

    I know this has been asked before, but I cannot find the solution. We just implemented the Customer Input plugin and when submitting the form to PayPal, on iPhones using Safari, the page never redirects to PayPal. The PayPal icon goes gray and the page just hangs. We pulled the Customer Input plugin and confirmed the redirect works fine on iPhones with Safari. We also confirmed that using Chrome on iPhone allows the redirect to happen correctly with Customer Input. So it appears there is a Safari-specific issue with the Customer Input plugin for Simple Cart. Other than directing customers to use Chrome, is there any fix pending for the Customer Input plugin to address this issue?

    the URL is [piedmontband.store]

    August 5, 2020 at 1:33 am #80825
    wzp
    Moderator

    Does this also happen on Safari Windows or Mac; or only on Safari iPhone?

    August 5, 2020 at 2:32 am #80826
    admin
    Keymaster

    I have tested the simple cart plugin with the customer input addon on an iphone using safari and that works fine. So this is an issue specific to your site. Somewhere there is a conflict.

    Just to be sure, load a fresh new copy of the customer input addon and make sure the simple cart plugin is updated to latest:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Next, turn off that “Open PayPal Checkout Page in a New Tab” option in the settings of the Simple Cart plugin (to make sure safari is not stopping the new window opening).

    Empty any caching and then do a test. Do you see any difference?

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ