Shipping variations not working

[angie01]

Hi there, I’m having a small problem with my shipping rates. I’ve set up variants for Canada and other locations.

When you choose a location, it does show up, but when you get to checkout, it reverts back to the USA rate. Here is the code that I have in the Shipping Variation Option: Country|USA|Canada & Mexico:8.65|Other:10.65

Any help would be appreciated.

Angie

[Peter]

Hi,

Could it be that you have enabled “Use PayPal Profile Based Shipping” in your eStore settings in the Payment Gateway Settings?

If so disable this checkbox so that the PayPal shipping settings do not override your eStore settings.

[admin]

Another thing to check is… are you hitting the “Update” button in the shopping cart after changing the shipping variation value?

[angie01]

Thank you both for your reply. I double checked and I don’t have PayPal Profile Based Shipping enabled.

And yes, I did hit update after changing the shipping vatiation value and it does show up in the cart. But when it goes over to the PayPal payment page, the shipping reverts back to the USA amount.

Angie

[Peter]

Hi Angie,

Could you please enable debug and let us know the contents of the ipn_handle_debug.log file after you make a test purchase which reproduces this problem?

More info about enabling debug can be found here:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[admin]

I would also recommend loading a fresh build of the plugin before running the debug:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Author]

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