Seller/Buyer Email and Database entry not received/entered

[slaing]

Hello,

I’ve done about 5 test orders now and no matter what changes I make, I never receive a seller or buyer confirmation email with download link etc.

I have the Paypal payement gateway setup and the redirection back to the thank-you page is working just fine. I can download the electronic file from the thank-you page just fine.

I receive the payment notification emails that are generated by Paypal, but I never receive a buyer/seller email from my site.

I’ve enabled debugging and checked/unchecked the ‘Use WordPress Mailing system’ and submitted test orders through with it checked/unchecked and the result is always the same.

the Debug logs show nothing except this:

[03/31/2011 2:18 PM] – Status : Dispatching DL method = 1

[03/31/2011 2:49 PM] – Status : Unresolved DL file path = http://www.mywebsite.com/wp-content/downloads/Courtyard_Concertino/01_Lagrima.mp3

[03/31/2011 2:49 PM] – Status : Resolved DL file path = /home/myweb/public_html/wp-content/downloads/Courtyard_Concertino/01_Lagrima.mp3

[03/31/2011 2:49 PM] – Status : Dispatching DL method = 1

[03/31/2011 2:49 PM] – SUCCESS : DL completed with no server-side errors detected.

I should mention that when placing the test orders, I am making payment with my credit card for an amount of 1 cent.

Any suggestions?

[slaing]

I should also provide this info:

Product: WP eStore

Version: v5.1.0

No customized config has been done.

[wzp]

Did you check the “Send Emails to Buyer After Purchase” box?

Also, confirmation of the emails being sent should be in the ipn_handle_debug.log file, as shown in this example…

https://support.tipsandtricks-hq.com/forums/topic/no-e-mail-after-purchase

[slaing]

yes, the “send emails to buyer after purchase” check box is selected. Also, as I mentioned above, all the logs are empty except for the download manager, it’s the only log with any information in it.

I did actually read the post in the URL you provided before making my post above. I’m at a loss as to why i’m not receiving these emails and the debug log isn’t providing any insight as to why?!

thanks for your help!

[slaing]

FYI – I just did a test order checkout through paypal with debug enabled. Everything went fine, redirected to thank-you page, downloaded file ok.

No buyer/seller email received and nothing in the ipn debug log.

?

[amin007]

“nothing in the ipn debug log” – this needs to be resolved first (this is basically the problem.. eStore doesn’t seem to be getting the IPN). There are only a few things that can cause this to happen. This page will help you identify it:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[slaing]

Okay, I’m fixed!

followed the instrcuts in your link above and there were actually two issues that were causing this:

1. IPN was not turned on within my Paypal profile (oops!)

2. I had password protected the public_html directory so that I could work on the production server without the public accessing it. however in doing this, it was preventing Paypal from being able to complete it’s processes with IPN (after I had turned it on) and why I was stil not seeing anything in the IPN debug log.

So all is good now!

thanks so much for your help!

[Author]

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