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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › s2member with wp affiliate is not tracking sales
Tagged: s2member, WP Affiliate
Hello,
I’m currently using s2 member and wp affiliate. For some reason, the affilate sales are not being tracked. I’ve read through the directions and thought I had everything set up correctly, but it’s still not tracking.
[www.spain-in-iowa.com/menuplan]
Can someone help me trouble shoot?
I’d appreciate any help I can get!
Thanks so much!
Diana
Hi Diana, Please go through the points mentioned in the following post and try to give us a few more details:
https://support.tipsandtricks-hq.com/forums/topic/clicks-are-tracked-but-not-the-sales
Okay
1. landing page: [http://spain-in-iowa.com/menuplan/my-membership-options-page/]
2. What are you using to handle the eCommerce/sale side of things? I’m using Paypal with buttons made from s2member
3. Which integration you are using: http://www.tipsandtricks-hq.com/wordpress-affiliate/integrating-s2member-plugin-with-the-wp-affiliate-software-368
4. I enabled the debug but wasn’t able to view the files:
[http://spain-in-iowa.com/menuplan/wp-content/plugins/wp-affiliate-platform/wp_affiliate_debug.log]
5. What version of the plugin are you using? WP Affiliate Platform Settings v 5.4.9
I’m wondering if you could help me with a rundown of the settings. I think I have to have something set wrong.
For example, Do I need to have this checked – Enable 3rd Party Cart Integration:? It’s currently not checked
Thanks so much!
Diana
Hi Diana, Thank you for sharing the details. Everything looks good as far as what you shared. The only thing that is missing is verifying that step 3 for the following documentation was done correctly:
I have sent you an email to get access to the site so I can check that and get to the bottom of this.
Update :The information explained in step 3 of the documentation wasn’t in place. I have corrected this in your site now so it should work correctly.