Return URL not working

[Karen Clark]

Help – The page the buyer is sent to after purchase is the main home page, but we specified a /thank-you/ page instead. I’ve checked all settings and tested probably 8 times with a 1 cent product but cannot get it to work. We are using Authorize.net as only payment option – I tried it on another site and it worked fine but on this one it won’t work:

http://www.socialmediafordirectselling.com/register-now/ If you put in code TESTING you will get the 1 cent version. Let me know what we can do, we have some affiliates that will be sending lots of sales and we need the thank-you page because it sends gives them a next step. Thank you!

PS: Just to be clear the process IS working, and after payment from Auth.net it does send them back to the home page, and we have the /thank-you/ page as the relay/response there, but it keeps sending us back to the Home instead of the /thank-you/

[Peter]

Hi,

The following post sounds like a similar error to yours and may shed more light on the solution:

https://support.tipsandtricks-hq.com/forums/topic/return-url-not-working-w-authorizenet

[Karen Clark]

We are also not receiving emails (plugin is not sending):

[02/25/2012 11:09 PM] – SUCCESS :eStore post payment processing script invoked

[02/25/2012 11:09 PM] – SUCCESS :Handling payment data from: authorize

[02/25/2012 11:09 PM] – SUCCESS :Retrieving order details… Key: 4f4969bf62d32 Gateway: authorize

[02/25/2012 11:09 PM] – SUCCESS :Retrieved Item Details: 1|Social Media for Direct Selling Course|1|0.00999999999999||coupon=TESTING&ip=68.121.161.18

[02/25/2012 11:09 PM] – SUCCESS :Order Received… verifying payment data.

[02/25/2012 11:09 PM] – SUCCESS :Performing post payment processing tasks.

[02/25/2012 11:09 PM] – SUCCESS :Item Number: 1

[02/25/2012 11:09 PM] – SUCCESS :Item Name: Social Media for Direct Selling Course

[02/25/2012 11:09 PM] – SUCCESS :Item Quantity: 1

[02/25/2012 11:09 PM] – SUCCESS :Item Total: 0.00999999999999

[02/25/2012 11:09 PM] – SUCCESS :Item Currency: USD

[02/25/2012 11:09 PM] – SUCCESS :Coupon Code Used : TESTING

[02/25/2012 11:09 PM] – SUCCESS :Product Price after applying fixed amount discount: 0.00999999999999

[02/25/2012 11:09 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 0.01

[02/25/2012 11:09 PM] – FAILURE :Paid Product Price : 0.00999999999999

[02/25/2012 11:09 PM] – SUCCESS :End of post payment processing tasks.

[02/25/2012 11:09 PM] – SUCCESS :gateway=authorize, custom=coupon=TESTING&ip=68.121.161.18, txn_id=4201838194, txn_type=auth_capture, transaction_subject=This transaction has been approved., first_name=Karen, last_name=CLark, payer_email=karen@mybusinesspresence.com, num_cart_items=, subscr_id=4f4969bf62d32, address=testing, testing, CA 94928, USA, phone=1234567890, coupon_used=TESTING, eMember_username=, eMember_userid=, mc_gross=0.01, mc_shipping=0.00, mc_tax=0.00, address_street=testing, address_city=testing, address_state=CA, address_country=USA, 0=Array,

---

[Karen Clark]

Could it have something to do with the “Wrong Product Price Detected”? We have a $197 product and I am using a discount code TESTING which takes off 196.99 leaving us a $0.01 product, however for some reason it looks like it is setting the price to 0.0099999999 Could this be messing everything up?

[Karen Clark]

Tried with a $1 product, same problem. No emails are going out and by the way with all the testing we have done today NONE of the purchases have registered as customers… The payments go through Authorize fine and we get a merchant receipt but no plugin emails and no add to database, and still having thank you page issue. Is there a way I can have someone go in and look?

[admin]

If there is a failure in the post payment processing then nothing will work with that transaction until that failure is taken care of.

Please try loading a fresh build of the plugin first:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Karen Clark]

OK I will try that. Just noticed another site I have is having the same problem – no emails are being sent out by the plugin. I will try fresh installation. Thanks.

[Karen Clark]

THANK YOU installing a fresh build did the trick!

[Karen Clark]

Help – we are having this trouble with this again! Here is the debug file you will see some worked until the testing ones. So we did a rebuild and still, the return URL is not working – it sends customer to the home page after the sale, masked with the authorize URL.

Here is the debug file – the site is socialmediafordirectselling.com and if you use code TESTING it brings it to a 1 cent test. Please help.

---

[03/26/2012 6:40 PM] – SUCCESS :eStore post payment processing script invoked

[03/26/2012 6:40 PM] – SUCCESS :Handling payment data from: authorize

[03/26/2012 6:40 PM] – SUCCESS :Retrieving order details… Key: 4f70b7f82f4f6 Gateway: authorize

[03/26/2012 6:40 PM] – SUCCESS :Retrieved Item Details: 1|Social Media for Direct Selling Course|1|0.00999999999999||coupon=TESTING&ip=99.50.232.115

[03/26/2012 6:40 PM] – SUCCESS :Order Received… verifying payment data.

[03/26/2012 6:40 PM] – SUCCESS :Performing post payment processing tasks.

[03/26/2012 6:40 PM] – SUCCESS :Item Number: 1

[03/26/2012 6:40 PM] – SUCCESS :Item Name: Social Media for Direct Selling Course

[03/26/2012 6:40 PM] – SUCCESS :Item Quantity: 1

[03/26/2012 6:40 PM] – SUCCESS :Item Total: 0.00999999999999

[03/26/2012 6:40 PM] – SUCCESS :Item Currency: USD

[03/26/2012 6:40 PM] – SUCCESS :Coupon Code Used : TESTING

[03/26/2012 6:40 PM] – SUCCESS :Product Price after applying fixed amount discount: 0.00999999999999

[03/26/2012 6:40 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 0.01

[03/26/2012 6:40 PM] – FAILURE :Paid Product Price : 0.00999999999999

[03/26/2012 6:40 PM] – SUCCESS :End of post payment processing tasks.

[03/26/2012 6:40 PM] – SUCCESS :gateway=authorize, custom=coupon=TESTING&ip=99.50.232.115, txn_id=4267871380, txn_type=auth_capture, transaction_subject=This transaction has been approved., first_name=jonathan, last_name=gilliam, payer_email=XXXXX@momofactor.com, num_cart_items=, subscr_id=4f70b7f82f4f6, address=XXXX jester blvd, austin, tx XXXXX, usa, phone=XXXXXXXXXX, coupon_used=TESTING, eMember_username=, eMember_userid=, mc_gross=0.01, mc_shipping=0.00, mc_tax=0.00, address_street=XXXX jester blvd, address_city=austin, address_state=tx, address_country=usa, 0=Array,

---

(put XXXX for privacy reasons in the contact info)

[Karen Clark]

Just to be clear – nothing had changed on either the site or on authorize – we were just getting ready to do a big email blast so decided to test the process one last time, when we discovered this. So it was working after the last fresh-install, and then suddenly it was not, sometime after 3/8/12.

Today when we discovered this, we did go request a new build and then re-installed it via FTP following the instructions, but it still doesn’t work.

Is there someone we can talk to or can we give you admin access to go in there and see what’s going on? We need to get this email blast out ASAP since it is tied to a webinar happening Thursday.

THANKS

[admin]

You actually don’t have an issue. The issue is arising from the way you are testing. See the following line from the debug:

[03/26/2012 6:40 PM] - FAILURE :Paid Product Price : 0.00999999999999

When you are selling real products are real price you won’t see this issue.

Instead of the way you are applying coupon to do that 1 cent thing, simply create a test product with a price of $0.01 then purchase that product. Let me know how you go after that.

[Karen Clark]

Thank you – That was it! Whew! We now have it working at http://www.socialmediafordirectselling.com/testing/

Thanks!

[Author]

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