Requiring customers to fill out shipping variation

[ceeeeg]

I know this has been addressed before here but the fix doesn’t seem to work in version 5.997. Customers are forgetting to fill out the shipping variation (or at least click Update) despite the warning below it in the shopping cart. Any way to fix this and make it required before moving on to PayPal?

[Peter]

Hi,

In order to get the latest feature change regarding customers filling in shipping variation you will need to download a fresh/latest version of eStore

See this link for how to download the latest plugin version:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[ceeeeg]

I have updated my plugin, however the issue persists. You will see the problem by testing on our order page:

-Add an item to the cart

-You will then see a shopping cart with an update button asking for a pickup location (we customized the language to use the shipping variation feature for pickup locations.)

-A customer can simply move on to checkout without updating.

This is the same issue before and after the plugin update. So what can we do to make sure the customer doesn’t check out without clicking Update?

[admin]

Did you apply the following setting after the update?

Open the “eStore_advanced_configs.php” file and look for the following line of code:

define('WP_ESTORE_MUST_UPDATE_SHIPPING_SELECTION_TO_VIEW_SHIPPING', '0');

Once you find it, change it to the following:

define('WP_ESTORE_MUST_UPDATE_SHIPPING_SELECTION_TO_VIEW_SHIPPING', '1');

This makes it to where your customers have to select a variation first before they can even see the “Total Shipping” amount. Until they select a variation, it will show a message instead of the shipping amount. This should force them to select an option first.

Give that a go and if it still doesn’t help then let me know and I will think of another option.

[ceeeeg]

Sorry, missed that initially but I just inputted it and it still doesn’t seem to work. The “shipping cost” is intentionally set to zero. Does it have to have a cost to work?

[ceeeeg]

I want it set up such that if someone clicks on the Paypal button, it checks to ensure that the shipping variation is set. That’s not happening at the moment.

[admin]

Okay I have completed the required changes that should solve this issue. Now, a customer has to select and update a shipping variation before he/she can checkout. I have sent you an updated version of the eStore plugin. Please check it out and let me know how you go.

[ceeeeg]

This is exactly what I was hoping for. Thanks so much!

[Author]

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