August 27, 2012 at 7:55 pm #7255Roberto CerradaMember
The flow purchase process is like this…
. An existing member (A) who purchased a product (1) with eMember Level (1) assigned to access a download page and view videos page.
. Member (a) then purchase the product (2) with a eMember Level (2) assigned to access downolad page.
. When Paypal redirect to the REGISTER PAGE (Join-Us Page) then he have to intro a user name, password, email, etc…
. But this person is already member with an e-mail, password and other data stored in eMember… Then He CAN’T register to the new product (2) with the same e.mail or user name… He is forced to register with an other mail and user name diferent.
How can solve this issue?… In order to a same member can buy diferent products level eMember access.
Awating your news
Rorberto CerradaAugust 27, 2012 at 11:02 pm #48722PeterMember
Hi Roberto, If he is already a member he doesn’t have to register again. All he has to do is log in with his existing account details and make purchases.
You may want to use the multiple membership level per user feature for the type of membership setup you are after. Note that eMember allows people to have multiple membership levels via the checkbox called “Enable Secondary Membership” which can be found in the eMember settings page.
See this documentation for more details:September 7, 2012 at 6:34 pm #48723Roberto CerradaMember
thanks a lot!November 20, 2019 at 10:53 am #48724
I’m confused as to which is best to use for my site: multiple paid membership levels per user/member account or feature our second service (membership level) as an upgrade.
The scenario is this:
– we have an individual audit defense service (annual subscription, automatically renewing via Stripe). Having this membership is required to purchase the small business audit defense.
– the small business audit defense can only be purchased once the individual membership is purchased. We don’t necessarily need two welcome pages or separate content per membership, BUT we need to make sure that if someone lets their individual membership expire, they lose access to their business membership as well.
So which is best to go with? Multiple membership levels in one account or feature the business membership as an upgrade? Tips on how to set up either will be much appreciated. I’ve already read your articles on how to use multiple memberships per user and how to create payment buttons for membership upgrade or renewal (that one also confuses me some – how do we structure if we want to provide in their user account the ability to renew membership AND ‘upgrade’ to the business membership?)
Thank you.November 21, 2019 at 2:12 am #48725
Let me quickly explain how the payment for upgrade works…
The way the upgrade works is when a member is paying for a membership level, the plugin will simply add that membership level to their existing profile. If they are paying for a membership level that they already have in their profile, then it is considered to be a renewal. It will simply add that payment to that profile (extending the membership access for that level).
You can do it as a multiple membership level option but I think you can simply just have two membership levels like the following and use the single level per user option (the default behavior):
#1) Individual audit defense service
#2) Individual audit defense service + Small business audit defense
People can sign up to any of them separately. Also, you can have an upgrade button that allows people to upgrade to #2 from #1.November 21, 2019 at 2:08 pm #48726
Thank you. That definitely helps to clarify and gives me a good idea of how to structure it.November 26, 2019 at 1:01 pm #48727
Another question – going with the one membership per user structure, how can I make sure that if someone who already signed up for individual audit defense the upgrades, that what they paid before is credited towards the cost of the new membership they’re upgrading to? Is that possible or difficult because of the annual expiration/renewal date varying? Do I need to direct those individual members to a different priced version of the upgrade? Thanks.November 27, 2019 at 1:05 am #48728
If this is handled using a subscription/recurring payment button, then they need to be sent to a different priced version. Maybe you can have two different landing pages for these two different membership levels. The landing page lets you explain on the landing page what it is and how they can upgrade. You can put the steps on the landing page before the button so the customer knows what to do and what to expect (before they interact with the button).November 27, 2019 at 4:34 pm #48729
Is there a way to have verbiage at check out that says ‘if you’re already a member, please log in’ and that if they’re already logged in, it instead reads that they’re logged in? But the product can be visible to everyone. I want to make sure that current members of a certain membership level log in when purchasing so it stays with one account, but right now the verbiage is confusing and makes it look like they’re not logged in already when they are. Thanks.November 27, 2019 at 11:52 pm #48730
A good way to control the flow for this is to use the following section protection feature:
You can hide the button and messaging using the “scope” parameter and control who sees what message and button.
For example: The following shows how a section will be visible to “non logged users”.
//Whatever goes here is visible to non logged-in users
//You can put a message here
//Then put a payment button here
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